[Resolved]  Kerala State Road Transport Corporation (KSRTC) — Harassment towards KSRTC Bus passengers

Address:

Ernakulam, Kerala

Sir,
Sub: Harassment towards KSRTC Bus passengers

This is to bring your kind attention towards the inhuman treatment by KSRTC staff, especially Bus Conductors, to the commuters.
I am a regular commuter in Alumchuvadu – Kakkanad route. Today I travelled in KSRTC Ordinary Bus (Regn. No: KL 15 – 8446, Time 8:45 AM). The ticket charge is 5 Rupees. As I didn’t have change I gave 10 Rupees. The Conductor refused to give the balance, saying I board the same bus next day to compensate for that. But he refused to write it down on my ticket. On the destination, I requested to halt for some time to get the change. But he tried to signal the Bus. When I asked him to stop, the argument went so bad that it is below my dignity to quote the words that he used! Finally I have to give him change after borrowing from local shop, then only he gave the balance. That guy had the necessary change; but won’t usually give – insulting the passengers.
We are common people. We have to depend on KSRTC Buses for our daily travel needs. But if the staff behaves in this way, how can commoners travel? This being a democracy why people like us are helpless in the hands of such people? I humbly request you to take stern action against such people so that the morale of common passengers is not affected. Along with attaching the scanned copy of my Ticket.

Thanks and Regards,

Uvais M.Ali
[protected]@gmail.com