[Resolved]  Kingfisher Airlines — Excess Baggage Charges Against Cabin Baggage

Address:

West Bengal

Dear Sirs

I was traveling with my family by Kingfisher Airlines flight IT0073 from Kolkata to Dhaka on 17th February 2011.

Our ticket numbers were:[protected]/1/2/3 (total 04 tickets)

We were total 04 passengers and were carrying 03 checked-in luggage and 03 cabin bags. The 03 pcs of checked-in luggage were well within the allowed limit of 80 kgs for 04 passengers.

After we reached the checked-in counter, the counter staff Ms. Amrita told us that the cabin luggage we were carrying can not fit into the cabin because it was an ATR. I insisted that the cabin luggage comprises of soft bags and can be easily fitted into the cabins.

She said that it is not possible to let me take those bags and I must check them in. On this I suggested that we carry the cabin baggage ourselves till the aircraft and there we can handover the same to the crew to load into the cargo compartment or keep at any other place.

This way we could have met the allowed limits and could also save paying the excess baggage. She insisted that either we check in the lugagge or we shall not be allowed to board the flight.

The case was also referred to the station manager Mr. Bharat Yolmo who also followed the same language and said that we have to pay the excess baggage.

As per the cabin baggage rules of Kingfisher Airlines, each passenger is allowed to carry up to 7 kgs of cabin baggage and being 04 passengers, we were supposed to be allowed 28 kgs of cabin baggage.

But the airline staff refused absolutely and looking at the time and situation, I had no choice but to pay them the excess baggage and board the flight with my family.

This is a total arbitrary attitude of the airline as they are charging the passengers without any defined rules for such a case.

I hereby would like to challenge the Kingfisher Airline as to why they should not be brought under the purview of law for such a harassment to the passengers and take action against such personnel.

The aviation industry of India is respected worldwide for its efficiency and professionalism, but such matters do not comply with the norms.

I had even filled up a complaint form and handed over to the in-flight crew, but no response has been received till date and no action taken.

Attached herewith the excess baggage charge receipt and pictures of the cabin luggage which I clicked after the same was booked, at airport. These are for your reference and doing the needful.

I look forward to getting a prompt response from you and resolving this matter with the said airline.

Sincerely

Atul Kumar Mittal
[protected]@wwlbd.com