[Resolved]  Kingfisher Airlines / Yatra.com — Amount not refunded

Dear Sir/Madam,

I had purchased a ticket to travel from Mumbai to Hyderabad online for 02.May.2008 on the 26.04.08 and paid by credit card, however due to some unavoidable circumstances had to cancel the ticket and was advised that the amount will be put back on to my card as per the process - It has been more than a year since the trasaction was done and I have not received anything back on my card yet. I have been waiting VERY patiently for this to be sorted but to no avail. To ensure that I have not deprived yatra of the last chance I called them even today and they denied to give me the reference number and tried to bluff me with my original booking reference - when I further insisted saying I need the # to submit an online complaint on consumer forum he said he cannot give me any number without his manager's permission (Is it not my right to get a reference #???) The person i spoke to was Anshul Jain from Yatra at 9:55AM on the 3 May 2009, he then came back and said I could use the original booking reference - 31INYS. He asked me to get in touch with the airlines again as they cantrefund the amount. I do not know who owns this but please note it has been more than a year since Yatra/Kingfisher have held my money without even interest. Below is the mail trail - PLEASE HELP ME GET MY MONEY BACK!

'yatra=[protected]' Yatra Itinerary Details Ref. Num: 31INYS - Air Deccan 7239812 - REFUND THE AMOUNT!!!
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show details Jan 31 Reply



Dear shalaka shinde,

Thank you for contacting Yatra.com!

We have received your inquiry and will be responding to you shortly.
Your reference ID is 3297389.

We look forward to assisting you.

Sincerely,

Yatra Team
-----Original Message-----From: shalaka shinde [shalu.[protected]@gmail.com]Sent: Saturday, Jan 31 2009 1:24AMTo: [protected]@yatra.com [[protected]@yatra.com]Subject: Yatra Itinerary Details Ref. Num: 31INYS - Air Deccan 7239812 - REFUND THE AMOUNT!!!

HI,

Please reply to this - i am concerned about my money now.

Regards,
Shalaka

[protected] Forwarded message[protected]
From: <[protected]@flykingfisher.com>
Date: Fri, Jan 30, 2009 at 3:23 PM
Subject: RE: Yatra Itinerary Details Ref. Num: 31INYS - Air Deccan 7239812 - REFUND THE AMOUNT!!!
To: shalaka shinde <shalu.[protected]@gmail.com>




Dear Ms. Shinde,

Thank you for contacting Kingfisher Airline.

Further to your email dated January 27, 2009, we would like to confirm that certain refunds have been processed to Yatra on the 29th January 2009. We request you to kindly get in touch with your yatra who can assist you further on the same.

We look forward to welcoming you on board Kingfisher Airlines again.

Best Regards,

Shilpa Nathan
Guest Commitment
Kingfisher Airlines

"This message (including any attachments hereto) is confidential and intended solely for the addressee(s). If you are not the intended recipient and receive this message in error, please delete it and immediately notify the sender by replying to this message immediately. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited and may be unlawful. The internet cannot guarantee the integrity of this message. Kingfisher Airlines Limited and/or its affiliates/ subsidiaries/ employees are not liable for the improper transmission of this message nor any damage sustained as a result of this message."





From: shalaka shinde [mailto:shalu.[protected]@gmail.com]

Sent: Tue 1/27/2009 11:54 AM
To: GuestCare ([protected]@flykingfisher.com); [protected]@yatra.com

Cc: [protected]@yahoo.co.in

Subject:Re: Yatra Itinerary Details Ref. Num: 31INYS - Air Deccan 7239812 - REFUND THE AMOUNT!!!


Hi All,

Can someone please take ownership of this issue!! I have been told by the Yatra team to contact you(Airlinesdirectly) for a refund - I have highlighted the matter in the mail below and now I get a response from the airline to contact the travel agent!!!

Please decide who owns this and get the refund processed ASAP!

I am waiting for a response in this regard - I still do not see why the customer has to suffer because Kingfishers systems are being upgraded???

Shalaka (I do not see it appropriate to write "regards" at this moment in time)






On Thu, Jan 22, 2009 at 1:52 PM, <[protected]@flykingfisher.com> wrote:

Dear Ms. Shinde,

Thank you for your email dated January 15, 2009.

We acknowledge your request pertaining to your refund. We would like to inform you that our Reservation and Departure control systems are currently being upgraded due to which we are unable to update the refund status. We request you to kindly contact your travel agent (Yatra ) and the travel agent in turn needs to get in touch with our regional sales manager who can assist further.

We look forward to welcoming you as our guest on Kingfisher Airlines.

Best Regards,

Shilpa Nathan
Guest Commitment
Kingfisher Airlines

"This message (including any attachments hereto) is confidential and intended solely for the addressee(s). If you are not the intended recipient and receive this message in error, please delete it and immediately notify the sender by replying to this message immediately. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited and may be unlawful. The internet cannot guarantee the integrity of this message. Kingfisher Airlines Limited and/or its affiliates/ subsidiaries/ employees are not liable for the improper transmission of this message nor any damage sustained as a result of this message."




From: shalaka shinde [mailto:shalu.[protected]@gmail.com]
Sent: Thu 1/15/2009 10:36 AM
To: GuestCare ([protected]@flykingfisher.com)
Cc: [protected]@yahoo.co.in
Subject:Fwd: Yatra Itinerary Details Ref. Num: 31INYS - Air Deccan 7239812 - REFUND THE AMOUNT!!!


Hi,

After repeated phone calls spanning over 9 months I have been told to get a reference number for the refund requested.

All the details of the flight have been listed below - this travel was cancelled and I was informed that the money after necerssary deductions will be put back on my card. Till date no such refund has come through.


Please give me the refund reference number on priority - I do not see any reason why a simple monetary transaction could take 9 months to materialise - I am really interested in knowing the "complicated" process invloved.



Regards,
Shalaka Shinde






Dear Ms, Shinde,

Thanking you for contacting Yatra.com.

This is with reference to your email below regarding the refund under yatra reference number 31INYS, We would like to request you kindly contact with the airlines directly as only the airlines will credit back the refund into your account.

In case you have any more queries or request, please contact us on our toll free number[protected]X7). Alternatively, you can reply on this e mail itself.

Thanks & regards,

Yatra Team

Landline:[protected]
Call centre no:[protected]for all networks)
[protected]for BSNL/MTNL)

Fax:[protected]
Email: [protected]@yatra.com
Visit us: www.yatra.com




-----Original Message-----
From: shalaka shinde (shalu.[protected]@gmail.com)
Date: Wednesday, June 11, 2008 12:07 PM
To: [protected]@yatra.com ([protected]@yatra.com)
Subject: Booking ID : 31INYS

Hi,

I had cancelled this ticket but the amount after deductions has not been refunded to my a/c yet. Please look into this matter asap and respond.


BookingDate : 26 Apr 2008
Depart Date : 02 May 2008
Booking ID : 31INYS
Payment Mode : Net Banking
TotalAmount : Rs2374
Paid Amount : Rs2374
Amount Due : RsNil


Regards,
Shalaka


[protected] Forwarded message[protected]
From: <[protected]@yatra.com>
Date: Sat, Apr 26, 2008 at 12:44 PM
Subject: Yatra Itinerary Details Ref. Num: 31INYS
To: shalu.[protected]@gmail.com



Dear Ms Shilpa Shinde,

Thank you for choosing Yatra!

Please find attached your booking itinerary with Yatra.

If you have any doubts or queries, please write to us at [protected]@yatra.com or Call us at[protected] or[protected]



Please do NOT reply to this mail.

Regards,

Yatra Team


Yatra Online Pvt. Ltd. B-21, Infocity, Near HeroHonda Chowk, Sector-34, Gurgaon 122001 (Haryana), INDIA 122001




Dear Ms Shilpa Shinde,
Thank you for booking your travel with Yatra - we value your business. Your Yatra booking refrence number is 31INYS. Kindly review your itinerary and booking details given below.

Flight

Name No. of Adults No. of children No. of infants

Ms Shilpa Shinde
100



Airline NameAirline PnrFlightNo.FromCityToCityDepartureArrival

Air Deccan[protected]BOMHYD02 May 2008
17:00 Hrs02 May 2008
18:15 Hrs




BookingDate : 26 Apr 2008
Depart Date : 02 May 2008
Booking ID : 31INYS
Payment Mode : Net Banking
TotalAmount : Rs2374
Paid Amount : Rs2374
Amount Due : RsNil








PAPER TICKETS
Indian, Air India, (Air Sahara & Jet Airways wherever applicable ) paper tickets will be couriered to the delivery address provided at the time of booking. Please allow 3 business days for delivery of tickets.

E-TICKETS
For airlines that permit e-Ticketing (Air Sahara, Jet Airways, Indigo, Paramount Airways, Air Deccan, Go Air, Kingfisher Airlines and Spice Jet), paper tickets will not be couriered to you. The details of the e-Ticket will be sent to your email address provided at the time of making the payment for your booking within 1 business day. You will be required to show your e-Ticket confirmation email along with a photo identity proof (passport, driver's license etc.) at the airline check-in counter at the airport. The airline representative will issue your boarding pass at that time

We are open for business 24x7 and can be reached via phone or email.



From all networks :[protected]
MTNL / BSNL :[protected]CALL FREE)
E-mail :[protected]@yatra.com

The Yatra team wishes you a pleasant journey.
Please do not reply to this emailer.