[Resolved]  Kk Indane Gas Agency — Staff are arrogant and unaware of process

Address:Bangalore, Karnataka

I do not understand why this KK Indane gas agency which is meant to cater Bellandur customers, is working from Ulsoor ?They just have a distribution centre in Bellandur Devarbisnahalli.If someone has to submit documents for transfer or for any other reason, they need to travel all the way to Ulsoor which is 18kms from here.Instead of setting up a new office for their 2nd agency in Bellandur, these guys have extended their old agency in Ulsoor with added staff to cut the extra cost.
Moreover the staff who are in front office, in their ulsoor office are not at all aware of the process.They are giving false promises and confirmations just like that without checking.The staff are very rude and they are not the right people to do a customer service.Why the Indane has given them the option of having an office in ulsoor to cater bellandur area customers is a biggggg question mark.may be money matters a lot than the customer satisfaction.
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Aug 13, 2020
Complaint marked as Resolved 
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Absolutely agree with the above comments, downright rude staff, uncouth. My Aadhar details were provided to the agency, and I filled out the form for providing bank account details and after confirming the process went down to the agency, because I do not have the luxury to go down to Ulsoor time and again (not sure why they operate from Ulsoor and do not provide any support from their place at Bellandur.) Upon reaching there, the staff member tells me I HAD to give a cancelled cheque, not MICR or IFSC code is needed, I have given IFSC code and if these guys operate as if they are running the agency in 1990, Why is that the consumer's problem? Add to that the way the staff members talk to the consumers, as if they are giving out cylinders for free and we unfortunate beings are blessed to get it. The way they act, might as well be a govt office.

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    Bangalore Bellandur
    Karnataka
    India
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