[Resolved]  KLN Motors / Chevrolet Optra Lt — Reparing my car through Trial and Error method

Recently I left my car for service at KLN motors(Ekkattuthangal) for engine overheating issue. My car was taken care by Sajeesh (or Satish not sure about the name) and he analyzed the car and reported the issue is due to the thermostat valve which is malfunctioning. He also suggested to replace thermostat and V-belt and V-belt tension er, T-belt and T-belt tension er and other minor components for better performance of the car. So I agreed to replace all the components and the bill was around Rs 34000. He also told me that the engine over heating issue is fixed however they where not able to check the functionality of the A/C since there was no gas in the compressor and they had no facility to fill gas. He had also told me the auxiliary fan is almost worn out and needs to be replaced soon(may be after 5000 kms). After taking the car from them filled up the gas in the compressor after a week or two to check the functionality of the A/C and the engine started the over heat again. So when asked about the issue they said the fan should be the problem since it was already worn out. So once again left my car for service with them for fan replacement. This time they have changed the fan and the fuel float valve since it was also not working and the bill was around Rs 10000. Once the replacement is done they said they took it for test drive where the over heating issue was not there with A/C on. But they met with an accident unfortunately due to which the rear bumper of the car was damaged. They also said they will replace it for free since it was damaged during test drive by their driver. So the next day they took my car to Ambattur service station from Ekkattuthangal since the body workshop is only available at Ambattur facility. At that point also my car was not over heating they said and issue was completely fixed. Also due to this accident already the delivery of my car was delayed by a week. Now they brought back the car from the Ambattur service station to Ekkattuthangal and they tested the car for the final time and they said they purposely tried to increase the temperature of the car to check whether the issue repeats or not and at that point car once again over heated. So this time they checked the radiator and found that there is a crack on top of the radiator and they are asking me to pay for radiator replacement to get the issue fixed. I dont want to pay and get the radiator replaced since at first point they should have checked the radiator when I told them my car is overheating. Instead they tried to fix my car through Trial and Error method and already they have charged me Rs 45000 for part replacement and now once again they are asking around Rs 10000 for radiator replacement. If they would identified the issue with the car the expense would have not crossed max of Rs 30000. Because of their carelessness I have already paid Rs 15000 extra and now once again they are asking for Rs 10000 for radiator replacement. Is this a way an authorized dealer of the company will repair a car. When I asked them how this damage might have happened they say it is wear and tear issue caused due to overheat and they cant replace it for free. My point is if the overheating issue was completely fixed after the fan was replaced how the radiator got cracked in a normal condition. They say that the car was not overheating and the can run for 35 kms without coolant in the radiator and there is no chance of the radiator to get cracked since they drove only 13 kms(Ambattur - Ekkattuthangal) and they also dint find any crack or anything wrong with the radiator when we left the car for service. So I suspect that someone in Ambattur service station has changed my radiator from a car in which the radiator was cracked already. So please take necessary action to get the issue resolved soon without paying for the radiator replacement.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

first of all i want to know how old is ur car and what model. u shd have given service at sundaram motors. eventhough they too seem to b costly. they have better engineers to solve a problem.

i[censored]r car was bought recently then u shd have tried to get back the money from insurance...thats what insurance companies are for

last piece of advice... buy a honda or toyota...ur car will always run fine(but i too own a chevrolet aveo and honda civic)the aveo suspension sucks to the core. i drive my cars rashly. aveo makes lot of noise on bad roads.
This KLN motors have one of the worst employees.I too had a bad experience (yesterday-i.e., 24/01/09)when Mr.Sujeesh or sathis I am not sure of his name said that I need to bring a coupon along with my Spark Car (10000kms) for free check -up.None of the employees directed me to bring any coupon nor i had any.Water wash was very bad that it was with same dirt on my car.I also noticed today(25/01/09) that A/C Pane has been broken by them while cleaning as I alone drive the car.I took my car all the way from tambaram to ekkattuthangal to invite these problems.
Hey Avinassh, welcome to the club. The standards that are maintained by the KLN motors need to be audited by GM. Else, they have a ticking time-bomb here in Chennai.The attitude and the expertise of the personnel and the quality standards needs a clear revisit.They are no where near to even the ordinary garage. When I see these people wearing GM logo on their lapels and carry GM embossed cards its like GM is mocking at itself. Spending huge amount of money and effort to establish the brand in one hand and draining it out through dealers like KLN motors. Follow this link...you would find a huge lesson on the state of affairs with respect to after-sales service and the effect that it has on the company and the consumers in India...its sure gripping
http://www.team-bhp.com/forum/indian-car-scene/55796-team-bhp-stands-truth-but-skoda-wants-instigate-team-bhp-its-users.html
This is Vijaya Ragavan.. I owned a Spark Vehicle (TN02AA1563) and I recently left my car for service at KLN MOTORS (Ekkattuthangal).. and my vehicle was taken care by Mr. Sareesh.. When i get back my car it was perfect.. And i don find any problem in my Car as stated by others..
I agree that their Service is the best one..
I too had very bad experience with KLN. Couple of weeks back I met with an accident, I left the vehicle TN-09 AS2739 (TATA INDICA) at KLN ekkaduthangal. There was not standard procedure of taking the inventory, when I left the vehicle there; they asked me to leave the vehicle with RC book original & insurance policy original. I was shocked, then after I insisted one guy came and took the inventory mentioning no tool kit, no jack, no stepny and no speaker, when I asked he said nothing to worry, we do like this only. I forced him to correct the same. I don’t know its a systemic issue with KLN or issue with the people working there. they were too negligent. How can this happen in a authorized service station. The people’s attitude was worst, they are feeling that they are doing some favor to me. Its no way better than the road side work shop.

They promised to deliver in a week’s time. Since I was in Bangalore it was very difficult to know the exact status from them. Finally they delivered the vehicle on Oct10th, During that Time i noticed that they burned the front passenger seat (~10mm length) and found the front fender damaged. The damage might have happened during the door replacement, it was exactly above the door hinge area. When I was highlighting these issues they were getting irritated and forcing me to accept as it is. And they didn’t even removed the tape from the wind shield fixing area. The FM receiver was hanging, not fixed. The rubber beading was also hanging at the end, not fixed properly leading to water ingress inside the car. I was forced to take the vehicle delivery because i was staying in bangalore, no responsible person was available to attend my issue. I was interacting with person named Ramesh, but he was not available during that time. No one was taking the responsibility, they way they treated me was worst.

Height of all I realized that they took my EXIDE battery and replaced with old AMARON battery, I realized this once I reached Bangalore. I really don’t know what to do after I realized that the battery was taken.

Another thing is they never told the estimate of bill till I pay the same. I was tracking the vehicle delivery & bill with Vadivelu and Sundaraman (Ambattur) & Ramesh Ekkaduthankal. But no use.

Please don’t go to KLN, it doesn’t look like a professional service station. They cheat the customer.

Anyway I’m try to put this across TATA motors. Let me see.

Senthil.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    KLN Motors
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    40%
    Complaints
    35
    Pending
    0
    Resolved
    14
    KLN Motors Phone
    +91 44 2345 2934
    +91 44 2345 2935
    KLN Motors Address
    Old No.861, New No.232, Poonamallee High Road, Kilpauk, Chennai, Tamil Nadu, India - 600010
    View all KLN Motors contact information