[Resolved]  Kolkata Police — Misplace of Core i5 Processor from EMALL outlet and non-cooperation of the shop owner

Address:

Kolkata, West Bengal

My father purchased a computer in 8th November, 2012 from Touchstone Infotech (Mr. Hemant Baid, Proprietor). In August 2013, some problem aroused in the CPU (within warranty period). We contacted Mr. Baid. After inspection, he advised to check the computer for any software problem. If the computer was still non-functional then there must be a problem in the Mother Board. He also told that he will take the responsibility of sending the motherboard to the service centre. Mr. Baid had shown how to remove battery, RAM and the motherboard previously. So, according to his advice my father went to Touchstone Infotech Shop with the Mother Board keeping battery and Ram at residence. Mr. Baid removed the COOLING FAN from the Mother Board and handed over the cooling fan and the motherboard to my father (without any protective cover) and told him to go to the service centre of ASUS for repairing the mother board. On 16.09.2013, we had received the repaired Mother Board and went to 6, C. R. Avenue (Touchstone Infotech) with the CPU cabinet and other hardware articles kept with us as stated above and the cooling fan. Mr. Baid was not present in the shop; his Staff asked to hand over the INTEL i5 PROCESSOR for assembling that we did not have in our possession. However, my father distinctly remembers that Mr. Baid had not handed over any other articles except the fan. We are common people we had no idea about the processor and where it is kept in the CPU box. The Staff asked us to go again to the service centre to collect the processor as the centre had forgotten to return the same. He also told that processor will not be returned by them as it is the costliest part of the CPU. The service centre showed us the receipt issued by them at the time of taking the mother board for repairing and subsequently taken back at the time of delivery of the repaired mother board. It was clear that they had taken only the motherboard without processor. The assistant of Mr. Baid admitted that the processor was taken out by Mr. Baid and Mr. Baid also agreed to it. The i5 processor was misplaced in that shop due to their negligence, but they don’t want to check once again. Even Mr. Baid is not providing any co-operation. If this will be our social condition where shall we go?