[Resolved] Koovs.com — Order Cancelled

syed8maxx

from Alampur, Telangana

Address:

Chennai, Tamil Nadu

I had ordered for nike chromo thong on june 3. I called the customer care an spoke to them on 5th of june asking for the status of my product. The guy replied sayin that my product will be shipped within 15 days. Again i called the customer care on 11th of june an spoke to some supervisor named ranjit. That guys assured me that the product will be delivered to me by 15th of june. On 16th when i call back ranjit to ask about the status of the product, he said that its not available an he has cancelled the order an it will tale 21 days for the money to refund. If you don't have a product in stock then why do you put it on display.
I'm totally annoyed with this kind of behaviour from theor customer care.
P. S order no 653267

Was this information helpful?

No (0)

Yes (1)

Aug 27, 2016

Complaint marked as Resolved

Verified Support

Jul 27, 2016

Koovs.com / Marble E-Retail Customer Care's response Dear Hahsv,

Greetings From Koovs.com!

We have been trying to reach you on your registered contact no., but unable to speak to you as your number was unanswered. Further, your order id ' 2247107' has been dispatched from our side. So we would request you to refuse the shipment at delivery time.

For any assistance please call us at '[protected]'. We would really be happy to help you.

Regards,
Team KOOVS

Related Koovs.com / Marble E-Retail reviews

View all 406 Koovs.com / Marble E-Retail Reviews

Comments

yardiebarbie

from New Delhi, Delhi

Koovs is really disappointing! I have ordered from Flipkart, Jabong, Snapdeal, Future Bazaar and never got the bad service I received from Koovs. It was my first time ordering with them, and after 7 days I didn't receive my product and I called them, they claimed they'd have my 3 items delivered in next 3 days, next thing I see on the website that my order is cancelled without any call from them to inform me of the matter. Luckily it was COD, it was my first time ordering and will definitely be my last!!! I just want to know now how to delete my account.

Siddiprasad

from Gandevi, Gujarat

Please cancel my order. My order id:2125608.

maryam123

from Delhi, Delhi

please cancel my order.my order id:2207207

Hahsv

from Hyderabad, Telangana

Plz cancel my order my order number id:2247107

hina sahib

from Bhopal, Madhya Pradesh

Please cancel my order
My order no. Is 2336527

Gane$h

from Mumbai, Maharashtra

Please cancel my order 2385779

Sunil415

from Pune, Maharashtra

Please cancel order 2430940 and 2430925

Dreamy KrK

from Delhi, Delhi

Please cancel my order
Order no. 2438923.
I tried canceling but couldn't.

LoVe YouR SeLf

from Patna, Bihar

Please cancle my order id - 2634904

Koovs.com / Marble E-Retail Customer Care's response, Oct 10, 2016

Verified Support

Dear Customer,

Greetings from Koovs.com !

We'd like to inform you that the order has already been cancelled on your request and the refund has been initiated. This would get reflected into your bank account within another 7-10 working days.

Further, please feel free to contact us our customer care no 0124-6770000 or email us at ‘info@koovs.com’ for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Team Koovs

Aman Singh Rajput.

from Mumbai, Maharashtra

I have the same problem like above i have also ordered a shoes on 10oct 2016 but still they didn't send m3 any message about my delivery date of that product and i use online payment please help my order id is 2650645

Koovs.com / Marble E-Retail Customer Care's response, Oct 12, 2016

Verified Support

Dear Aman,

Greetings from Koovs.com !

We'd like to inform that we have a 2-3 working days dispatch policy and we had non-working day on Vijayadashmi. However a request has been raised for you and we'll try our best to get the order dispatched within the next 24-48 working hours.

Further, please feel free to contact us our customer care no 0124-6770000 or email us at ‘info@koovs.com’ for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Team Koovs

gitesh99

from Pune, Maharashtra

Please cancel my order
Order no. 2655002.

Koovs.com / Marble E-Retail Customer Care's response, Oct 14, 2016

Verified Support

Dear Gitesh,

Greetings from Koovs.com !

We are sorry to inform you that the order cannot be cancelled now as it has already been shipped from our end. So, we would request you to refuse to accept the order when reaches for delivery. Hope this will solve your problem.

For any other assistance, please feel free to write back to us at 'info@koovs.com' or call us at '0124-6770000'. We will be happy to assist you.

Best Regards,
Team KOOVS

Piu Sarkar

from Kharagpur, West Bengal

Hello,

I am unable to cancel my order, numbered 2846287. It is not shipped yet. I cant find "cancel order" option on My Account. I already mailed to '[protected]@koovs.com' regarding the same.

Please do the needful.

Regards,
Piu

Koovs.com / Marble E-Retail Customer Care's response, Dec 7, 2016

Verified Support

Dear Piu,

Greetings from Koovs.com !

We are sorry to inform you that the order cannot be cancelled now as it has already been shipped from our end. So, we would request you to refuse to accept the order when reaches for delivery. Hope this will solve your problem.

For any other assistance, please feel free to write back to us at 'info@koovs.com' or call us at '0124-6770000'. We will be happy to assist you.

Best Regards,
Team KOOVS

Raj2735

from Bengaluru, Karnataka

Could you guys please cancEL MY ORDER. THE ID: 2919092. I tried to do it from my account but there was NO CANCEL OPTION. I paid it online. I have already sent a mail to you guys so please get back to me.

Koovs.com / Marble E-Retail Customer Care's response, Dec 19, 2016

Verified Support

Dear Rajeev,

Greetings from Koovs.com !

It has been confirmed that your order has already been cancelled and the refund has been initiated from our side, which would get reflected into your bank account within another 5-8 working days. We request you to wait till the specified time period.

Further, please feel free to contact us on our customer care no 0124-6770000 or email us at ‘info@koovs.com’ for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Team Koovs

Manasa Gade

from Vellore, Tamil Nadu

I have placed an order but selected wrong size so please cancel my order 3161746.

Koovs.com / Marble E-Retail Customer Care's response, Jan 6, 2017

Verified Support

Dear Manasa,

Greetings from Koovs.Com!

As per your confirmation, We would like to inform you that we have updated the size for your product "KOOVS Lace Up Plimsolls" to Size: UK 5/EU 38 and previous size has been cancelled.

Further, please feel free to contact us our customer care on ‘01246770000’ or email us at ‘info@koovs.com’ (Monday to Saturday 10 am to 7pm) for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Team KOOVS

Manasa Gade

from Vellore, Tamil Nadu

I have just placed an order but selected wrong size. I need KOOVS Lace Up Plimsolls of size UK-5/EU-38/US-7 . So please change the size of product or cancel the order.

ORDER ID: 3161746

Koovs.com / Marble E-Retail Customer Care's response, Jan 6, 2017

Verified Support

Moomsie Gao Nino

from Jorhat, Assam

please cancel my order no 3172814

Koovs.com / Marble E-Retail Customer Care's response, Jan 6, 2017

Verified Support

Sagar2901

from Mohali, Punjab

I have just placed an order but selected wrong size... I need koovs light up sole trainers o[censored]K8/42..So please change the size of product or cancel the order.

Order no. 3227301

Koovs.com / Marble E-Retail Customer Care's response, Jan 13, 2017

Verified Support

Dear Sagar,

Greetings from Koovs.com !

As discussed over the telephonic conversation, your order for the product 'KOOVS Light Up Sole Trainers' has been cancelled.

Further, please feel free to contact us on our customer care no 0124-6770000 or email us at ‘info@koovs.com’ for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Team Koovs

Jai Chandrapooja

from Coimbatore, Tamil Nadu

Please cancel the order
Order no. 3439233

Koovs.com / Marble E-Retail Customer Care's response, Feb 20, 2017

Verified Support

Dear Jai,

Greetings from Koovs.com !

We are sorry to inform you that the order no. 3439233 cannot be cancelled now as it has already been shipped from our end. So, we would request you to refuse to accept the order when reaches for delivery. Hope this will solve your problem.

For any other assistance, please feel free to write back to us at 'info@koovs.com' or call us at '0124-6770000'. We will be happy to assist you.

Best Regards,
Team KOOVS

Elizabeth Manuel

Could you guys please CANCEL MY ORDER. THE ID: 4087958. I tried to do it from my account but there was NO CANCEL OPTION. I paid it online. Kindly confirm on the refund of the paid amount as well. Thanks.

Koovs.com / Marble E-Retail Customer Care's response, Sep 14, 2017

Verified Support

Dear Customer,

Greetings from Koovs.com !

We're arranging a call for you on your registered contact no. and your concern would be addressed shortly.

Further, please feel free to contact us on our customer care no 0124-6770000 or email us at ‘[email protected]’ for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Team Koovs