[Resolved]  Koryo Steam Iron Box Ksw 11 X — Breaking o[censored]ltra thin Sole plate

Address:Bangalore, Karnataka

I bought KORYO steam iron box KSW 11X from BIG BAZAR BSK 3rd stage, Bangalore on 23.01.11 (2 year warranty).
The sole plate broken into two pieces aftrer few months. I took the defective iron box for repair/replacement. They refused to replace and asked me to pay Rs. 400/- for repair. I bought
he iron box less than Rs.300 with discount for having purchasedg suit cases . Now I suspect, this exhorbitantrepair cost is not worth but a robbery of consumer. Hence i did not offer for repair.

I checked with other company models where the sole plate cross sections are comparitively thicker than the the above KORYO model. Hence my sincere request do not sell or buy defective and poor quality product.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear customer,

Hi, I am Priya from the Future Group Care team. Please accept our sincere apologies for the inconvenience caused to you. Request you to write to [protected]@futuregroup.in with the invoice number, your contact details and reference id 1263. We will investigate your matter and get back to you shortly with an update on the same.

Regards,
Priya
Future Group Care
Hi Priya,
Reference is made to your Id 1263
In reply to my complaint in Indian Consumer Complaint Forum. As required by you, the details of
(Big Bazaar Banashankari, BSK III stage Bangalore 560085) the Receipt No.003383 Tr:45946
date:23.01.2011.and my contact details is:
[protected]@gmail.com, Mobile no:[protected]

Hope you will address my grievance sincerely.
Hi Priya,
Reference is made to Id 1263, but, no response so far from your end till to-day even after giving the invoice details.email address, mobile no. I am deeply disappointed since no positive response from you.

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