[Resolved] Kotak — Account number : [protected]: Reversal of Non maintenance charges | |||
Hi, This is to inform you that I hold a Savings Account with Kotak Bank, account number: [protected]. I see that an amount of Rs. 827.25 has been debited from my account, with the narration 'Non-Maintenance charges' on 01/04/2010. Now I have a Linked Deposit account [protected] for Rs.13000 and hence my Combined Total Balance had always been above Rs.10000 which is the minimum balance for the maintenance of an account. At the time when the Deposit account was being opened, the customer care executive had informed me that since I have a linked Deposit account, the Combined Total Balance is taken into account for minimum balance calculation. As I had a total of Rs.13000 above as my Combined Total Balance, I never maintained an additional balance of Rs. 10000 in my Savings Account. I was surprised to see this morning that I have been charged for non-maintenance of account balance. This is complete Customer harassment. I fail to understand why Kotak sells such incorrect information to the customers and later charge them this way. This is not the only time I am having an issue with Kotak for such misguidance. I want this amount to be reversed to my account ASAP.. They cannot take their customers for granted and charge them unnecessarily this way. This is Fraud and they should not get away with this easily. Also I have not been receiving any physical statement for my account and even after repeated complaints, nothing has been done. I had already communicated to the customer care that I have limited access to Internet. And see what the outcome is. I get to know that such charges are levied to my account without my knowledge. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I shall not take your apologies unless you revert the charges back to my account. this was fraud on your part and i under no circumstances will pay a price for the mistake that your Bank executives have done
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
We wish to state that customer concerns such as yours are important to us and we try our best to ensure they are resolved at the earliest. We apologize for any misleading information that was shared with you; however, we would like to take this opportunity to clarify that only the balance you maintain in your savings account will be considered for the purpose of calculation of AQB. The charges applicable in case of non-maintenance of this balance are also mentioned on the fee schedule on our website: http://www.kotak.com/bank/common/sa_fees_charges.htm
With respect to the issue about not receiving your account statements, our team is already looking into the matter and shall ensure that you henceforth receive all your statements on time.
Assuring you of our best service at all times.
Regards, Kotak Support Team