[Resolved] Kotak Mahindra Bank — BAD customer service

purplechap

from Ludhiana, Punjab

Address:

East Delhi, Delhi

To,
kotak mahindra bank

All I want to ask from you is, WHY your "customer support" representative HUNG UP on phone without answering my question ????

YOUR customer-support guy instead of talking to me, he was talking to someone else and WITHOUT answering my question, he dropped the line, INTENTIONALLY( YES, intentionally) when I say I mean it. I could hear him clearly, he was talking about me with somebody which i didn't like it at all. He really pissed me off.

Is this the way you treat your customer ????
You guys should have atleast listen to someone's problem and issue even if you do not have any relevant answer. why don't you just say to me that not-to-call-kotak ?

Alright, I am not calling them again nor I am going to call them in future, forever.
Believe me, I will close this kotak account on 1st week of September for sure. [Make it count]

Now what I will do is, next week, I will block your kotak email, so I won't get your kotak's email anymore into my inbox.
AND will start using my HDFC a/c and on sep. will close this kotak a/c.
Next thing what I will do is, I will tell about this kotak's service to my friends, family, relatives and so on.... So they won't get kotak a/c.

you guys have lost one customer for now and others in future as well. : (
I am not writing this email to get some sympathy, apology, sorry or any kind of regret. I just want to inform you that what is happening in your organization. May be others are facing too. I do not want you to pull up my kotak account. That is why i am not emailing your from my registered email and not providing you any info.
Do not call me. Do not email/reply me. Do not ask for any information ever because i'm not a psycho customer.

Bad Regards
from Delhi

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ipsita Nayak

from Chennai, Tamil Nadu

Kotak Mahindra Bank — Very Poor service

The service of Kotak bank is terrible. It is one of the most unfriendly banks i have come across. In todays busy schedule, for almost any actvity with the bank, you need to visit their branch. This is very difficult for a consumer. Also, many of these actvities are of no value addition but of routine nature. Simple things like changing address. First, when the account was opened, they insisted of the home address being the communication address. Now every time, we need to cheque book etc, we have to go to the branch to collect it ourselves as the courier usually does not catch working professionals like us.Similarly address change and similar routine actvities are so cumbersom and time consuming with Kotak. I have no problems with ICICI Bank where all these services can be accessed on the phone.

I would advise against Kotak Bank

surjeet kaur

from Noida, Uttar Pradesh

I have my salaried account in kotak and have not recieved any account statement last two years and now when i aske dto give last six month bank statement they are asking to pay 100 rs per page is this justified with customers and After requesting for the cheque book and not recieved as yet
please help me to sort out all these issues because when tried calling branc no.s but no help

regards
harpreet
[protected]

Kotak Mahindra Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear purplechap,

We understand your dissatisfaction with the bank's service. However, we would require a few details from your side to help us address your concerns. Therefore, please write to solutions.[protected]@kotak.com with your contact number / account number along with your concerns enabling our bank rep to assist you better.

Thanks and Regards,

Kotak Support Team.