[Resolved]  Kotak Mahindra Bank Credit Card Against Fixed Deposit — Complaint in respect of release of amount of my fixed deposit

Address:

West Bengal

To
1. The Manager / Branch Manager,
Kotak Mahindra Bank
15, Park Street Kolkata-700016
Apeejay House,

2. Branch Manager
Kotak Mahindra Bank
1, Asutosh Chowdury Avenue
Ballygunge Kolkata-700019.


Re: Cancellation of Application for Credit Card which I have not received and cancelled
my Fix Term Deposit No [protected] being Customer Relationship No: 24514241

Sir,

With reference to the above I Arshad Hossain of 42/5, Jannagar Road Kolkata -700017 having a Saving A/C being No: [protected] at Kotak Mahindra Bank at 1, Asutosh Chowdury Avenue Ballygunge Kolkata-700019.
That in the month of March 2010 a person namely Baban Saha Contact No ([protected]) represented by Ms Rim of having her Contact No [protected] request me for a Term Fix Deposit of amount Rs 25000/- ( Rupees Twenty Five Thousand) on pretext of issuance of Credit Card against the term Deposit with in the 15 days of the executing of term deposit and as such I have done so. Xerox Copy of Form for your kind perusal.
That after a lapse of considerable period I continuously made a toll free call in regards to Credit Card wherein I have been instructed that my address is mismatched or my date of Birth is not matching thereafter I visited my Bank and met with Soubhatri Mukherjee (Branch Relationship Manager) on[protected] and request her to cancel the application for credit card as well my fix term deposit in reply she said that I need to update my address and date of Birth and as such I handed over my Passport for the same. Thereafter she stated that a credit card has been issued against term deposit but it has not been deliver to you as because the card has been returned back due to improper address and she have update my address and date of Birth and assured that the credit card will be reached to you with in 7 working days.
On several times I contact to the customer care service (Mr Rahul) on[protected] being request no[protected], again with Ms Naina on[protected] being request no :[protected]. But no solution has been made till yet and I have continuously harassed by the staff / management of the Bank.
In the premises stated above, I request you to cancel my credit card & refund my Term Deposit amount in my saving account instant failing I have no other alternative but to move a competent court of law for relief and remedies which please be noted.
Thanking you, yours faithfully

Arshad Hossain


Note : Neither they released my fix deposit payment nor they issued a credit card against my fix deposit till date