[Resolved] Kotak Mahindra Prime Ltd. — POOR CUSTOMER SERVICE, WRONG EMI & TOTALLY FRAUD COMPANY | |
MYSELF IS AVINASH FROM PATIALA (PUNJAB) AND CONTACTED KOTAK MAHINDRA PRIME LTD. FOR MY 2ND. HAND CAR PURCHASE (CH-01AB-5805) INDICA VISTA QUADRAJET. PRIOR TO TAKING LOAN, COMPANY'S PEOPLE ASSURED ME THAT THERE WILL BE NO FORCLOSER CHARGES AND THEY WILL TAKE 22000/- INTEREST PER YEAR. AFTER ONE YEAR WHEN I CONTACTED THEIR CUSTOMER CARE FOR MY STATMENT AND I WAS SHOCKED TO HEAR THEIR REPLY THAT I HAVE BEEN CHARGED 33000/- INTEREST INSTEAD OF 22000/- AND FOR MY STATEMENT THERE WILL BE CHARGES OF 550/- FOR THE STATEMENT & 5.12% + SERVICE TAX IS FORECLOSER CHARGES. MOREOVER YOU WILL BE SURPRISED TO KNOW THAT TILL DATE I HAVE NOT RECEIVED ANY PAPER REGARDING MY THIS LOAN FROM THE COMPANY I.E. NO AGREEMENT, NO PAYMENT SCHDULE. NOW I AM VERY UPSET THAT WHY I TAKEN THE LOAN FROM KOTAK MAHINDRA PRIME LTD. - A TOTALLY FRAUD COMPANY. NOW I CAN REQUEST ALL PEOPLE THAT DONT TAKE ANY LOAN FROM KOTAK MAHINDRA PRIME LTD. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
4806
Pending
0
Resolved
1326
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
I totally agree with you. I was also one of the victims of the Kotak mahindra personal loan division.
this is my bad experience with them. I raised a complain with them on sep 28. No clue what happened till now. I ended up paying extra 19K INR. Here is the complete story.
I am holding personel loan on my kotak credit card. When i apply for the loan, i was promised that i will not any foreclose charges for my personel loan after first 3 months of my emi.
I repeat I was repeatedly told by the telephonic executive lady that i will not have any foreclosure charges when i foreclose my personal loan. That is the only reason i applied for the loan in kotak bank even though kotak interest rate and processing fee is higher than the other competetor banks.
But when i requested for foreclosure, it is not the same. I was put 4% foreclosure charges. Is this really the ethical practice. I am really feeling ashamed that i had such of longer time relationship with kotak.
See their statments.
06/09/2013 EMI FORECLOSURE PRINCIPAL DEBIT 345, 845.85
06/09/2013 EMI FORECLOSURE INTEREST DEBIT 2, 459.34
06/09/2013 EMI FORECLOSURE FEE 13, 833.83 Other Fees and Charges
06/09/2013 SERVICE TAX 2, 013.83