| Address: | Pune, Maharashtra |
I’d given my Santro for paid-servicing on 06/01/2011 at the Kothari Cars Pvt Ltd – Kharadi Center. The points to be additional covered/ repaired in the servicing were(as also mentioned on the R.O copy given to me) – 1] Fix loose connection in speakers, 2] Replace drivers side inner door handle, 3] Check all doors for closing hard & 4] Remove play in clutch.
I received a call from the service engineer you’d attended to my vehicle when it was brought to the service centre; a certain Mr. Mandar (Mobile# [protected]) on 07/01/2011 stating that the work on the car had been completed & I could collect the vehicle. I requested to come the next day as it was late in the evening.
On reaching the service center on 08/11/2011, I was asked at the reception to wait for the vehicle to be brought up from the service bay. I waited for 35 minutes (by the clock) before Mr. Mandar even approached me & even then, he requested me to wait a little longer, as he needed to go & check if the vehicle was ready. After 45 mins of waiting the vehicle was finally produced.
On initial inspection I pointed out to Mr. Mandar that:-
1] the dashboard was filthy (it seemed that it’d been cleaned with a soiled/ greasy cloth, as it left a black smear on my hand when I tried to wipe it) – to which he replied that as I was in a hurry he could not get the vehicle cleaned properly. This when the vehicle was supposed to be ready the previous evening??
2] the door handle had been replaced but was not functioning smoothly, it would get stuck in the open position itself when operated from inside.
3] for some reason the top-cover of the steering column was ajar (I enquired as no work was requested in that area at all), Mr. Mandar said that probably the service technician forgot to affix the screws on it.
4] the speakers still had loose contacts, which Mr. Mandar immediately tried to fiddle below the dash-board & rectify... but could not!
5] the play in the clutch had been adjusted, but far too much & I requested that it be corrected to accommodate usage by someone of my height.
This is my second-consecutive visit to this service centre where the requested job on my vehicle was not completed the first-time. Aggrieved about this, I approached Mr. Hiremath with my grievance on having once again wasted my time/ trip on this particular occasion also. He politely promised to have the issues looked at & rectified post which the vehicle would be delivered to me as soon as possible.
On 10/01/2011 the designated driver brought the vehicle to my residence & I again found that the top-cover on the steering column was ajar (had not been repaired) & though the door handle was working smoothly; there was a screw missing from the inner panel & that the panel itself was not fixed flush to the door-frame & also had grease marks all over it. When I pointed this out to the driver he feigned ignorance & requested me to speak with Mr. Hiremath; which I did & sent the vehicle back.
Today (i.e. 11/01/2011) I received a call from Mr. Mandar stating that to top-cover of the steering column was not in stock & also that as he’d not inspected it for damages at the time of receiving the vehicle; the service centre could not be responsible for replacing the part. When I tried intervening, he refused to listen to me & continued his monotonous explanations. This is when I finally lost my temper & started to raise my voice to be heard over his non-stop rambling & he had the audacity to demand that I take up any/ all isues with Mr. Hiremath & he cut me off by hanging up the call!!
Am appalled by the callous behavior of your service staff & the utter lack of accountability displayed over my last 2 visits to your Kharadi Centre. Needless to say, that I will no longer bring any of my vehicles to you, as it’s apparent that you do not value the business nor are concerned about delivering service to the customers satisfaction.
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