Reg Parcel Service
This is Lakshmanan.M from Chennai. In 14-May-2013 I sent a Parcel to Chennai - Guindy for self through KPN Parcel Service Lr No BLR284008313.
Next day(15-05-13) went to Guindy kpn branch, kpn people said to contact evening on the same day. on the same day again went to same branch and parcel not available again kpn told me to contact next day
Next Day 16-05-13 contacted same people of guindy branch, again that people told me to contact evening, then i contacted customer care salem office and they simply asking my receipt number and contact number but no proper reply, then again went to Guindy in evening as well as contacted salem office. Both people were told the system(computer) shows u r parcel is shifted from koyambedu to parivakkam chennai and tomorrow it will reach guindy
Next day 17-05-13 contacted both Guindy and Salem Office, both were told still the system(computer) shows u r parcel is in parivakkam chennai it should reach guindy in evening.Evening parcel not reached Guindy.I am not able to meet Guindy Branch Manager during my visits to Guindy Office.i met manager in evening at 6.45pm then he collected my LR No Name Ph No and sent one person to Parivakkam Transist Yard and informed me to go parivakkam tomorrow.
Next Day 18-05-13 went to Parivakkam Stockyard and met Parivakkam Branch manager, then manager told yesterday night sent the parcel through guindy person and recd the parcel on 18-05-13 by 2pm in guindy Branch.
-- the problem was, Lr No was not there in the parcel, at the time of reaching parivakkam yard.so parivakkam people not send the parcel
- without Lr No how this parcel reached from koyambedu to Parivakkam and how parivakkam people recd this parcel.
--no one helped me to solve the problem(both kpn Guindy and salem Customer care)
--salem customer care and kpn Guindy Branch people just give one answer with ref to system, not discuss with Parivakkam people,
- 3.5days i spent for to collect this parcel. my cell phone call charges are more to contacted Guindy, Salem, Koyambedu, Bangalore
-if everything is going smooth without any Problem, customer care, Managers are not required
--without LR No Parivakkam People not send the parcel to Guindy, i am going everyday, why don't no one will inform to go to parivakkam and to check the parcel by me whether available or not
-- in between these problems, i tried to contact Parivakkam Office, no one will attend the phone call, then i tried cell, was also dead.
--if i will go parivakkam and check the parcel, we can solve this problem within a day, because my name and phone number were clearly mentioned in the parcel
- due to KPN"s Inter/Ego etc problems, like me lot of people facing this types of problems
-my suggestions is, small travels are best to avoid this type of problems. we have to avoid to send parcels through big travels like KPN