[Resolved]  Kpn Travels — Very poor customer service

I was traveling from Velankanni to Bangalore in KPN bus. There was only one driver with no substitute or cleaner of help. The response given by the Driver for each and every doubts and questions were very rude and harsh. Our journey started by six and by three there was a halt some lonely place near Krishnagiri. All were in deep sleep and my hubby went to enquire the driver and the driver was rude as usual. We kept calling the phone numbers given at the back of the bills and ended up listening blanks tones. The worst case was we were waiting till five and got another bus. We were made to sit in the path of the bus. The bus was slow due increase in load. Its the worst travel i've ever had. Lot of questions are running in my mind. Why are customers treated like this?, Are we using their service free of cost?, Why is that no one taking the responsibility when an issue arises? Why are the customers so dumb and interested in sleeping when their reach time is delayed for three hours. My lst question is, Is there any one who could follow up the thread and show their acceptance for this incident.