[Resolved]  Kpn Travels — Deficient service

Address:

Salem, Tamil Nadu

I booked a ticket in KPN from salem to Bangalore (a/c sleeper) on 25th december, 2012. When i reached the KPN office at 11.30 PM, i was informed that the a/c sleeper bus was cancelled and that we had to travel in a non-a/c seater bus (this was not a volvo or multi axle). As we, about 28 passengers were informed at the last minute, we had no other choice but to board that bus. At about 2.30 am, near krishnagiri tollgate, the bus came to a halt and we were ordered by the bus driver to get down and travel in another bus. As we all get down he then told us that there will be no seperate bus to take us to bangalore but had to occupy any free / empty / vacant seats in any of the KPN busses plying towards Bangalore. All the passengers had to wait in the early hours with their family, kids and luggages and the driver was only busy smoking cigarettes after cigarettes. It took almost 2 hrs for all the passengers to get a seat. As the bus was cancelled, neither the KPN service nor the Redbus informed us in advance. We were made to travel in a non-a/c seater bus, which stopped at Krishnagiri and we were asked to get down and board another bus at about 2.30am. We, about 28 passengers were made to travel in KPN buses travelling towards Bangalore, in vacant/empty seats. We had to wait for hours to get a seat in a KPN bus. It is shameful and KPN has lost its trust.
I invite suggestions to lodge a complaint against the KPN services for the deficient service rendered to the passengers.
It is high time that these so called Travels are brought to justice.