[Resolved]  Kpn Travels — Pour IT system and worst mitigation plans

Address:

Hyderabad, Andhra Pradesh

Hi,
I have booked tickets from KPN Travels for me and my family members from Hyderabad to Coimbatore on 21-Apr-2011 - Thursday. My boarding point was MIYAPUR at 5 PM. I reached the spot by 4:30 PM and the bus reached to the pick-up point only by 5:30 PM. Delay can happen and hence this can be tolerated.
But, every seat in the bus had 2 types of numbering conventions for example, seat no. four has 2 types of numbers mentioned likely - "4" & "R2". My e-ticket had seat naming convention plainly as "37 & 38", whereas for some of the other co-passesngers the situation was quite different. That too, one of the passenger had his booking for seat no. "R19" or something which is exactly my seat no. When I enquired the driver, he simply stated that this bus was purchased from Kaleshwari travels and that Kaleshwari had different numbering convention. He also confirmed to resolve these issues when the bus reached Mehdipatnam. All the passengers were very calm until now.

Atlast, bus reached Mehdipatnam and for our surprise we found 21 more passengers waiting for the same bus. Then we realized that instead of permitting a booking of 42 seats, KPN's computer system permitted a booking of 73 seats (21 excess booking). Thus a new confusion and issue started. The excess booked passengers didn't allow the bus to leave until they all got seats in an additional bus or until an alternate arrangement is made for them. They are right in what they did.

The Bus Driver claimed innocense that he has got nothing to do with this confusion. So, we all called KPN's office and continously followed-up with them. After a long long follow-up by almost 15 passengers, KPN management arranged 2 nos. of Innova to mitigate the issue of excess bookings. Innovas arrived after 2 hours and the bus started atlast.

When the bus reached Salem, the driver stopped the bus indefinitely in front of the bus stand stating that the innova cars should come and only then he will start the bus.

This delay in start of journey resulted the next day and we reached coimbatore at around 11:45 AM. None o[censored]s had breakfast even and it was very tiresome. My mom developed travel sickness as soon as we got down, though she had some fruits for breakfast.

Only just because of improper management of KPN's service, this kind of huge travel delays and inconvenience to passengers occur quite frequently.

KPN and its management should understand one thing that all their Hardwork to gain customer confidence, in all these years would simply be ruined by such incidents.

Take care KPN.

Tip to KPN:-
Do a simple search in Google on title "Complaints on KPN". At this moment, the search comes back with 5,70,000 results.
Take these numbers very seriously and induct your employees well to do a better customer service.