KPN Travels India Ltd — Ticket #: J[protected]:30 PM KOYAMBEDU OMNI BUS STAND at 07:30 PM Vehicle #: PY 01BT 9499

Kind attention : GM -  KPN
Dear Sir
I was traveling in the above subject bus yesterday 2nd October 2013 from chennai to ooty. As you aware that this bus is ac sleeper coach and I was collected INR 1820 for two tickets. But as soon as I step in to the bus, I came to know that AC is not working in the bus. I informed bus driver about this but he replied that his duty was only to drive the bus. And he also said if the AC is not working go and ask the person where I reserved the ticket.  I felt so depressed and I complained to Kpn customer care after a while the driver got a call from customer care, soon after the driver jumped into the passenger cabin and he started shouting at me in front of all the passengers which is insult for me.This violent act is not acceptable and such drivers has to be punished severely. I hope KPN customer service is also not supporting to customers and they are supporting drivers.  I can sue Kpn for such activity.Moreover the sound of the bus is so horrible and loud. No use of booking in ac sleeper bus.Kindly take necessary action against the mentioned driver and please let me know your actions. Awaiting for your valuable reply.
Best Regards
Nirmal Kumar Stubert