[Resolved]  Kutchina / Kitchen Chimney — Company Customer Care Inactive

I am using a kitchen chimney made of Kutchina (model- Vogue autoclean) since June 2009. Product is purchased from Hark International, 34 Central Road, Anandapuri, Barrackpore, Kolkata-700122 (ph-[protected]). A complain was launched by me telephonically on Nov 2009 to the shop for mulfunctioning of the chimney. After repeated calling as the shop was not attending the complain, I forward the same to company customer care (ph-[protected]) telephonically on Jan 2010 and subsequently e-mail on 22 Jan 2010 to [protected]@rediffmail.com. On 27 Jan I conducted Mr. Tanmay (Technical Head) on telephone ([protected]). He asured me to solve the problem. But till date no action has been taken.
Please do favour and acknowledge.
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May 24, 2018
Complaint marked as Resolved 
Verified Support
Apr 23, 2018
Kutchina / Bajoria Appliances Customer Care's response
Hello!

We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.

Regards,
Team Kutchina
Complaint comments 

Comments

The complaints mentioned above are genuine.The product is bad and worst is with regard to " customer care and after sale services". In fact, there is no chain of trained personnel to redress any defect/complaint. Purchasers BEWARE !
Kutchina / Bajoria Appliances Customer Care's response, Aug 9, 2018
Verified Support
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.

Regards
Team Kutchina
I had purchased A chimney (Elite) & In built Hob (3DBLS)
from Kitchenx, Baguiati, kolkata.On 01/10/09
INVOICE No. K/993
which had not been Installed till yet.
As per my repeatedly call to them, They are not responding to us...
I use to contact them on [protected]
So, kindly co-operate with us & Try to solve out our problem at your earliest.
And make to purchased item to be Installed for further uses.
Regards,
vineet jaiswal
barbil, orissa
[protected]
For any assistance contact us on given no.
Note:- Do something at your earliest.
Kutchina / Bajoria Appliances Customer Care's response, Aug 9, 2018
Verified Support
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Meanwhile you can also call us at our toll-free number: 1800 419 7333.

Regards
Team Kutchina
Dear Sir,

Your DURGAPUR outlet have delivered a Kucina chemney couple of month ago and have been on use. After lapse of several months now it came to our notice that the unit not all functioning in order as such not trace of exhasted oil vapour accumulated in overhead pan .It is costly proposition to have installed and consumer interest left unprotected .It is not place to share that one phone was received and nothing byond done so far. Would you pz look into it and address replacemwent of this faulty chemney in .Thanks .
D .HOM C/O S. HOM a-109 Amarabati Defence Colony, Durgapur -713214 WB
Kutchina / Bajoria Appliances Customer Care's response, Aug 9, 2018
Verified Support
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.

Regards
Team Kutchina
I use Kutchina Chimney model Vogue since March 2011. It is running but have no purpose. It is not properly working and for which it has no use of keeping the machine in the Kitchen. Stickyness of oil is found on wall and on all of the kitchen containers.
Kutchina / Bajoria Appliances Customer Care's response, Aug 9, 2018
Verified Support
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.

Regards
Team Kutchina
Sir

I am a customer of Kutchina Chimney vide ID no.12005599.I was purchase the chimney few months ago(almost 1 year).After the registering the complain in two times till date no any personal from come kutchina for servicing the chimney.The last complain docate no. is[protected].So please do the need full and take the necessary action.Your in-response will take the negligence of customer.

Thanking you
Rajib Das
Kutchina / Bajoria Appliances Customer Care's response, Aug 24, 2018
Verified Support
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.

Regards
Team Kutchina
Disappointing after sales service from you all, I am shocked & fade up with your dealers behavior...!!!

kartick nag <[protected]@gmail.com>
11:35 PM (18 minutes ago)

to customercare, complain
Dear Concerned person, I have purchased one Induction cooker belongs to Kutchina Company from Roy Kitchen Queen at Burdwan, west bengal, 02 years back & they have given me so many big big commitment regarding the particular product and company's reputation and in India and worldwide !!! also informed me that the warranty for this product was for 5 years, and no need think about this reputed companies after sales service or any issue, In the meantime I have lost my warranty card & bill due to some unavoidable reason also I have shifted to my new home. But today when I went to them for getting the after sales service issue, their owner of this agency and one employee Mr Dhiraj has behaved very rude, rough & utter some unethical word towards me, only because I have lost my bill invoice hard copy and warranty card, they rudy told with a rough shouting tone that i made a mistake to misplace the same so i cant get or they will not assist me to find out the alternative though I have paid the induction bill through SBI cheque and I'll find out the same, also post these complain to all social networking site through this real pathetic review to make sure in my relatives, friends circle and any one from my locality should not purchase any of the product of this company . I am very much shocked & surprised that this so called reputed company and their after sales service can be so chip !!

your's hope less fade and totally disappointed customer,

Kartick Nag

[protected].

Sarada Pally, Loco More, Burdwan-713101,
west bengal

[protected]@gmail.com


I have launched a complain to west bengal consumer court as a first step..
Directorate Of CA & FBP Date : 9/18/2014 2:36:08 PM

Message : Your grievance has been received, and the grievance no. is 1933/2014 dated 9/18/2014.
After processing we are replying soon.
Assistant Director, Burdwan R.O.
Directorate of C.A. & F.B.P.
166, Nivedita Pally, Muchipara, G.T.Road East, P.S.-Burdwan Sadar, Pin-713103.
Phone No. :[protected].

[NB : In case of any difficulties contact Addl. Sec. of the Dept. (Phone No.[protected].]
Kutchina / Bajoria Appliances Customer Care's response, Aug 27, 2018
Verified Support
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Meanwhile you can also call us at our toll-free number: 1800 419 7333.

Regards
Team Kutchina
Kutchina / Bajoria Appliances Customer Care's response, Aug 28, 2018
Verified Support
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Meanwhile you can also call us at our toll-free number: 1800 419 7333.

Regards
Team Kutchina
Dear Sir,
I am an officer in SBI Allababad and with interest to purchase a chimany of you product, contacted the market here at Allahabad.M/s Ambe Electronics has offered me free installation as Diwali gift and also offered cash discount on MRP on FIEONA SS model of my choice. I just paid some advance on 30th October2014 and taken a receipt with discount cost.I wanted to install the product at the earliest and next morning he was ready to deliver me the same but on 31 Oct 2014, I received a call from the shop that the stock of the said model is not available and it will be delivered to me after a week.
All the above matter are a routine things that happens but I was shocked to receive a call from Mr.Ghosh (Mob-[protected]) stating that the discount offered by shopkeeper is a violation of marketing and I must purchase the same product from any other shop.I must take back my advance otherwise he will cancel the franchise of the shop as he has earlier done it at Kanpur. Meanwhile I also receive the call from M/s Ambe stating the matter has gone up and has taken a serious stage for cancellation of his franchise for the sale of the product, so he is unable to supply me the product to me on the discounted cost.
I have an option to fight against the illegal and corrupt marketing practice and I will do it if necessary.I know that I will win but the fear which I have in my mind that you distributor will supply a defective piece and after sale service will get affected to me.If such instance occur before the purchase, what can a customer expect well and good from your company after the purchase of the product.
Sarva.[protected]@gmail.com
Kutchina / Bajoria Appliances Customer Care's response, Aug 28, 2018
Verified Support
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Meanwhile you can also call us at our toll-free number: 1800 419 7333.

Regards
Team Kutchina
Dear sir,

I have purchased one Kuchina Vogue SS chimney but after installation nobody is coming for servicing, I shall be glad if you kindly look into the matter and servicing the same .


dipen dey chowdhury
110/17 kumud ghosal road
arriahdaha kolkata-57

mobile - [protected]
Kutchina / Bajoria Appliances Customer Care's response, Aug 28, 2018
Verified Support
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Meanwhile you can also call us at our toll-free number: 1800 419 7333.

Regards
Team Kutchina
Dear sir

I have purchase one kitchen chimney make kuchina and also paid for 3 years AMC but they are not providing services even after repeated reminder.

S C Bagchi
AC-50/4 Sector I
Saltlake. Kolkata 700064
Contact no. [protected]/23595057
Mail ID: [protected]@bhelpser.co.in
Kutchina / Bajoria Appliances Customer Care's response, Aug 28, 2018
Verified Support
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Meanwhile you can also call us at our toll-free number: 1800 419 7333.

Regards
Team Kutchina
Respected Sir/Madam,

I am the customer of Kutchina product. I went for Annual Maintenance Contract with Vertex Marketing. 67/7, College Road, Howrah - 3. As per there service card there Ph No is[protected].

My service was started from 10/14 and as per the contract I should get 4 services dated as 10/14, 1/15, 4/15, 7/15. But unfortunately I only received the 1st service i.e. service on 10/14. Rest of the services ( 1/15, 4/15) I have missed till now. Now I am trying to get the last one and as usual they are not receiving my phone.

Though the AMC is in place they want us to book the service request over phone, and ironically they do not receive the call in above said number. I do not have any other way to contact them.

Could you please help me in this regard? If you need any further detail then please let me know.

Email id: tridib.[protected]@gmail.com
Contact #: [protected]

Thanks
Tridib
Kutchina / Bajoria Appliances Customer Care's response, Aug 28, 2018
Verified Support
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Meanwhile you can also call us at our toll-free number: 1800 419 7333.

Regards
Team Kutchina
I am Hirakjyoti Pathak from Guwahati. [protected] is my registered number. i gave a complain to service my product on last month. that was my 1st servicing complain. But till date no one of your technician has come to visit my product. i feel tired to give you my complain on your call center. It is your responsibility for a customer? By the way I request you to handover my product and refund my money with double with in next week, another i will inform to consumer forum. It is enough...
Kutchina / Bajoria Appliances Customer Care's response, Aug 28, 2018
Verified Support
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.

Regards
Team Kutchina
I buy kutchina sleek some years ago but previous month ago out of 2 fan one fan not running. Then I contact your local center (Bolpur). Then they tell me call book on your call center. I book and then some day later they send your service boy and he told me that the right side fan's motor should be change. The motor cost ₹2200/- (if I hand over the old motor) otherwise motor cost ₹2700/- (if I not hand over the old motor) and ₹600 for service charge. Then the service boy said me that when the company send new motor for you he install the new motor. Today (I.e. 10th January 2016) the service boy came to change my motor. But when he ready install a motor then we watch that he replace my old motor to another old used motor. We protest that this motor is not sealed and old used motor. They said this motor company send for exclusively for you. We protest and said that we not install this old motor. I think this is cheating. Kutchina like company how do this. Please enquary this issue. Thank you.
Kutchina / Bajoria Appliances Customer Care's response, Aug 29, 2018
Verified Support
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.

Regards
Team Kutchina
Please don't fall into the cheating business of Kuchina. Neither this company has any escalation matrix nor any contact details to escalate service call. It seems none other than a company having business at Footpath. Beware of the Cheater and avoid any business with the company
Kutchina / Bajoria Appliances Customer Care's response, Aug 29, 2018
Verified Support
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.

Regards
Team Kutchina

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