[Resolved]  Lakme Anti Tan Pack — severe reaction of anti tan pack

I had gone to Lakme Beauty salon at gomtinagar lucknow for getting an anti tan pack treatment on 03.09.2009. One of the attendants named Sushma applied the pack on my face. As soon she had applied the pack my cheeks started to burn and I immediately told her about this that it was burning more than the usual. She said that it is normal. After some time when she removed the pack red coloured blisters appeared on my face and it was burning very badly. She immediately applied ice and told me not to worry and that it will disappear next morning. The next 5 days the blister started to increase despite applying calamine and aloevera as the owner of the salon advised when I showed it to her.When things began to worsen I contacted a dermatologist who gave me doses of steroids anti allergics and several medicated ointments which finally helped me recover back although the scars are still there. So much for making me look beautiful ! What made matters worse for me was that the owner the salon never contacted me to know about my recovery and did not even offer to return the money charged for the anti tan pack which had caused so much agony instead of making me fair !
Such salons ( franchisee) do not personally supervise their workers and are just confined to collect money from the customers who come to them because of the brand name of Lakme . They employ inexperienced workers to experiment on innocent customers who come to the salon for an above average treatment as compared to the other local salons.I think Lakme should stop franchising outlets as it will ultimately tarnish its image.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lakme
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    64%
    Complaints
    523
    Pending
    0
    Resolved
    323
    Lakme Phone
    1-800-1022221
    1-800-228080
    Lakme Address
    PO Box No 1470, Mumbai, Maharashtra, India - 400099
    View all Lakme contact information