[Resolved] Lakme Beauty Salon — Fake packages | |||
I had visited the Lakme Salon at Dollars Colony in New BEL road for a Pre Bridal Aura package. The package promised of a full wax, bleach for face and neck,threading,body glow pack ,hair spa,complexion enhancement facial, a manicure and pedicure. All for Rs 3400/- Inclusive of taxes. I got my wax done and then i was made to lie down saying i will be given a facial. I told that lady very clearly that im here for the Pre Bridal Aura package. The lady applied some bleach and closed my eyes with cooling pads. After which, she just started applying something on my body, all over.I assumed that to be the body glow pack, since that was a part of the package i had taken. When i opened my eyes, i realised that, she had applied a dilute form of bleach all over my body. When i asked her why she put that, she said, i have tanned, and glow pack would have no effect on me. I was also shocked when she told me that my body bleach would be charged Rs 3000/-. This apart from package amount. When i asked about my hair treatment, she said, it would cost another 900 extra.(again apart from the package) Finally i just came back with a poor bleach treatment and waxing for Rs 5400/- When a client asks for a package, they should not render extra services and charge a bomb. Otherwise, Lakme should stop advertising such packages and stop fooling people. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
i just visited twice the lakme salon located at chennai. once for facial and another time for just hair coluring. both the times i meekly accepted the extra charges since i didnt want to antogonise the manager and also get mocked at by other visitors! for an hair coloring they charge a whooping 1600/- and if i opt for a slight trimming of the hair another 250/-and for pre coloring wash extra shelling of money.
so by the time i came out for a sheer haircoloring i shelled out 2000/- and thanked my fate that i didnt get lured by the facial package which would cost God knows what...
so by the time i came out for a sheer haircoloring i shelled out 2000/- and thanked my fate that i didnt get lured by the facial package which would cost God knows what...
Dey did the same with me. I called customer care n dey told me that the charges of permanent perms is 4200. I told them very clearly that I have very long hair still they said that it will cost me 4200. When I went to salon they started asking 6000. They untied my hair and then asked for this rate. After 2-3 days when I went there they started asking 8000. I called them before coming n again confirmed the rate of 6000 over phone. And then they started giving stupid excuses that they are not responsible of what customer care said n that lady didn't see my hair properly whn I came for appointment. Then please tell me if it was my fault??? I made it very clear to customer care rep about length oft hair. Also when that lady untied my hair at salon then why she said 6000. Then again my fault????? When we were arguing about this one lady immediately started the whole process. Remember we didn't come to conclusion at that time. After there was cold war sort of environment n none was talking. N at they end of it in bill they added 8000. So plea next time when u r planning for this then please take in written...from hyderabad
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beauty package — froads
dear suniti cauhanplz change your staff
your staff is miss behave your custumers
your beauty package is also avilabel in market 499* special value cards I AM purchase your marketing executive i am going to your outlet mera bagh paschim vihar miss seema sale the same beauty package in 550/- plz change your staff.
thankig you
sanjeev