[Resolved]  Lakme Beauty Salon — Spoiling face & make up for wedding day

Address:Bhopal, Madhya Pradesh

We booked Lakme Salon for my sister in laws wedding for 9th n 10th March. It was the biggest mistake we made. Our experience with the Salon was extremely bad since day 1 but we were stuck with this Salon, since we had finallized all jewlery etc from them and had no time to begin with other Salon. Following are few instances of extremely pathetic service that we received -
1) The bride went for hair straigtening, and her hair became very rough and uneven. The person kept saying it is due to the hair colour she used in the past. - He himself knew he's done it wrong - excessive chemicals used.
2) Me n my mom in law went for a facial. They were more concerned about selling their packages and selling a facial that gives them more incentive. I could see they had advertised some organic facial (Emminence) and the lady their kept on insisting to go for it. I had refused it 10 times but she kept insisting till she got me take it. I have a very sensitive skin and the result was rashes on my face.
3) The biggest dissaster they did was to my Mom in law. The lady peeled her skin off from her nose (in the process of removing black heads). She had black patches and blood marks on her nose for next one week.
4) To compensate for what they did to her, they proposed some free makeup for one day (engagement day) to hide those marks and for next day they charged for it. We had no other choice than to go for it.
5) In order to hide those marks, they made so many layers of makeup, only on the FACE , ignoring her neck completely that in the entire wedding it looked like a white mask on her face. (even a local parlour would do it better)
6) They have absolutely no sense of make up. There are untrained workers working who are spoiling people's BIG days.
They spoiled my make up on 9th and hence I did not visit them on 10th.
Apart from this, the entire staff only spoke about money, busy selling packages to us, busy about the lady who owns that Lakme salon. I promised myself never to visit Lakme Salon ever in my life.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Hi Harshita,

Request you to please share your contact details at [protected]@lakmelever.com so that we can take this up immediately.

Regards,
Lakme Lever
I completely agree with Harshita's complaint... Lakme spoiled my make up on my big day 8th Feb 2012... I booked the Lakme Salon at Kanpur(Tilak Nagar) six months prior to my wedding...considering it to be the best place for bridal make up but much to my dismay I looked dull and over- glittered bride...the lehenga was also badly draped in haste...above all the hospitality of the Lakme girls was below the poor mark...specially the bridal make up artist Anju & the arrogant receptionist Shalini Kakkar...I wish like hitting her hard on face for having added to my frustration on my big day...even I have made it a point not to visit the salon ever & also I would urge all my colleagues and relatives...not to go there for any sort of parlour services...It seems to me like an Over priced parlour o[censored]n- trained and ill- mannered stupid girls...without any sense of make up!

Shikha Mishra
Software engineer Gurgaon

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lakme
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    64%
    Complaints
    523
    Pending
    0
    Resolved
    323
    Lakme Phone
    1-800-1022221
    1-800-228080
    Lakme Address
    PO Box No 1470, Mumbai, Maharashtra, India - 400099
    View all Lakme contact information