[Resolved]  Lakme — Pathetic

Address:

Thane, Maharashtra

It was in Hiranandani Estate Thane...
I visited couple of times when the salon opened, I was going their for the brand and with the trust on their products. I was ignoring many things about their services until one day.

I went to do a pedicure done for which I took appointment 2 hours before. When I reached I was asked to sit for 20 mins with an explaination that the former customer came in late hence. The staffs were eating on the front desk. which appeared bad.
After waiting I went inside to get the service, the staff came and asked me to dip my feel and have put the timer on for sometime which she failed to mention, it was for 15 mins, I was keeping patience. Then finally the machine stopped itself and the water was cold, it was already 20 mins I was idle, then I had to call someone to notice. I was not happy and I complaint at the desk. I ignored it.

I went for facial, I was given a very disturbed service, either their was someone knocking the cabin door, or ladies talking aloud on the next cabin. To my surprise, at the end of facial I was given a face pack for 30 mins and no body turned back to the cabin I had to call the board line to send someone. I had mentioned the lady that I am a very restless person please do not leave me alone for a long time and I was very very upset.

I then decided to walk out and never get back. It was awefull...
Not at all pleasant, very bad and unprofessional staffs../. very very bad... I will never step inside Lakme for that mater any branch in India and outside. Because if you cant keep up your standard then you are compromising. I am not paying for compromises!