[Resolved]  Lakme Salon — Regarding Lakme Salon, Hi-Tech city, Hyderabad branch

Address:

Hyderabad, Andhra Pradesh

I went to this salon for facial before my marriage. As I did not have enough time I went just before the day of marriage and the lady/coordinator at the salon told me that as I do not have much time before the marriage I need to go for Skin Lightening with Gold Collagen facial (I don't remember the exact name) and that is the facial which they normally do for all the brides. When I enquired about the quality & impact of the facial on skin, she said that it is a pure organic facial and will bring excellent glow to the skin and will not create any problem at all. As I do not have much of an idea of advanced facials I believed what the lady said and went ahead for the facial. They have started the facial without even doing the basic skin test mentioning that this an organic facial and will be suitable for all skin types. My skin started burning after she applied some cream, I mentioned the same to her but she ignored it saying that it is common. But finally when the facial is over and I saw my skin after an hour my face is full of rashes & scars. Even the skin on the face peeled-out at few places. When I asked about the scars the lady and the supervisor of the store gave me some cream & tablets and told me that there is no problem and the scars will disappear by next day. But ultimately the scars were there for almost 10 days and I had to attend all my marriage events with the scars and all the photos show the scars on my face. Whenever I see my marriage photos now I see scars all over my face and could not even show the photos to my relatives & friends. I am just hiding them from everyone. Being one of the most reputed & premium salons in India this is not at all expected from Lakme. They should not be so careless about the customers that too for a bride just before the day of marriage when they are charging so high rates. They just spoiled the biggest & most important event of my life. There is no way I could fill the loss. They charged me Rs.3225/- (without taxes) just for the facial alone and did not even give any concession. It’s been more than a month since my marriage ceremony; I could not write about this initially as I was busy with other marriage events & celebrations. But thought it is better late than never so writing it now. Request you to look into this and take some action, so that other customers will not suffer in future. Hope that at least in future they will be careful and will not repeat this kind of things. Address of the Salon: Premises No-1, 120/22/102, 1st Floor, Sun Towers (SBR Towers), Madhapur Main road, Hyderabad Andhra Pradesh.