[Resolved] Lava International Mobiles Ltd. — Handset Changed | |||
Respected Sir/Madam, I bought lava B8 Mobile IMEI No. [protected] from Sankat Mochan Mobiles on 25/03/2011 from Sriram Tower Ashok Marg Lucknow. from Past some days I was facing some network issue in mobile so I went to lava service center C-4 LDA Complex Vivek Khand Gomti Nagar Lucknow- 226010 Ph. [protected], [protected] on 09/03/2012 and they told me some problem with my Phone's PFC for that i have to submit my handset for repairing. I did & taken receipt of the same because phone was in warranty period. Yesterday i.e., 26/03/2012 I called them and they said your phone has been repaired please collect it but they were returning some other scratched and laminated phone which was not mine & they swapped my IMEI No. also. I said the same but they are not ready to admit it. I have receipt mentioning condition of handset where all tick marked on NO. So i didn't accepted the same and ask for raising complain they given me some Mr. Pushpendra's No. Technical Engineer [protected] but he is not picking up phone it is total fraud going on here no honesty. I also wrote you a mail but no response. It is very bad experience with Lava mobile. ASC Name: Popular Store ASC Add: C-4, LDA Complex, Vivek Khand Gomti Nagar Lucknow Phone No.:[protected], [protected] Request you to kindly do the needful & take favourable action against them. Thanks, Anuj Kr. Dwivedi Ph. [protected] Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Sep 23, 2014 Xolo Customer Care's response Dear Mr.Dwivedi
Thank you for giving us a chance to assist you.
This is in reference to your complaint dated 29.03.2012 regarding XOLO Smartphone. We trust that the provided solution is pleasing and no further issues at your end.
If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you.
We value your relationship with XOLO and assuring of our best services, always.
Warm Regards,
Sudip Banerjee
XOLO Care
[protected]@xolo.in
www.xolo.in
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