[Resolved]  Lava Mobiles — Detention in repairing LAVA A9 from service centre

Address:Thane, Maharashtra

I have submitted my LAVA A9 handset imei no. [protected] on[protected] at lava service centre frasline tech care, shop no. 3, ratnadeep co-op society, carter road no. 1, borivali(e), mumbai, maharashtra.
i have made hundreds of call to the service centre but till date my handset isn't repaired. i have also made several calls at lava customer care but it seems they are too irresponsible in their job. i feel very irritated by them. Kindly reply what to do in this particular case.

Rgds,

Safique

[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Sir, We would like to request you to please visit any of our Service Center and ask them to make a Job Sheet against your complaint. The Job Sheet contains a unique Work Order No. (W.O. No.), please provide us with that no. We assure you that we will resolve your problem as soon as possible.
You can find the list of LAVA Service Centres at www.lavamobiles.com, please visit any one of them which you find convenient from your place. We assure you that, we will provide you with a genuine solution.
Thanks and Regards,
LAVA CARE
Mail us at [protected]@lavainternational.in
or call : 0120 – 4637333
Waiting for your revert..
No solution provided by your service center yet.
Infact they provided me much more older & defective handset against my handset.
Why r u peoples so reluctant in resolving my issue.
W.O. NO. NZISMH00211409R74

FRASLINE TECH CARE _ BORIVALI(W)
This particular handset which I mentioned earlier was been changed by LAVA peoples but even after changing motherboard, some network issues still exist. I mean to say same SIM card shows week network in this handset compare to other genuine handsets.


I will give one last try to get this handset repaired at my own cost.

My suggestion at last will be not to buy LAVA products as there are peoples who don't wanna listen or resolve your issues & performance of their handsets is also worse.
I have purchased SAMSUNG GALAXY WONDER GT-I8150 from Muscat Oman. IMEI # [protected] in SEP 2012.
This phone hangs a lot. I even formatted my handset twice. But if I install more than 5-6 applications, this phone works like hell.
I was not expecting this type of phone at all from market giant like SAMSUNG.
Kindly let me know whether there is any solution to this problem.
I lost my Bill in Muscat itself & now I am in India. I am ready to get it repaired at my own expense as I am not having any proof of purchasing the said handset at present.
[protected]
our experience was very bad
first time went your service center faced bad behavior to executive

Charging hang problem

I have purchased lawa mobile . first time went at your service center karwi dist- Chitrakoot (U.P) customer care executive behavior was bad .he told warranty expired. please look my problem resolve it . i am your loyal customer.i have invoice copy.

regards
dhirendra
karwi

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lava Mobiles
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    40%
    Complaints
    632
    Pending
    0
    Resolved
    238
    Lava Mobiles Phone
    +91 12 0463 7100
    Lava Mobiles Address
    A-56, Sector 64, Noida, Uttar Pradesh, India - 201301
    View all Lava Mobiles contact information