[Resolved]  Lava Mobiles — not repairing a phone

Address:

Gautam Buddh Nagar, Uttar Pradesh

I would like to bring to your notice that I have purchased a XOLO – A800 handset (IMEI#[protected] :), date of purchase 09,January, 2013 from the distributor “Punjab telecom. The handset has not been working since july 13th, 2013. The problem was that when turned on i put my phone in charging .in morning phone is not working) and this did not allow me to switch on the phone. I complain to the customer care..then it was sending a pick boy on my address on 26th July 2013. 2nd august, 2013. The service center repaired that(Dear Customer, We have received your handset in our Service Center through by courier on 1-Aug-2013.But your handset has been found Tempered damage. Please find the attached Snap of your Handset Damaged Parts .Now your handset is not repairable condition, so today we will return your handset as per same. Notification :[protected] Customer name- gaurav IMEI NO- [protected] Problem reported – Handset found Tempered. PCB Price-Rs;5500/- LCD Price-Rs;2000/- Regards XOLO SERVICE )my question is how my phone was tempered from inside.when seal is not break... I was given contact numbers of people working with XOLO but they refuse to help me with a replacement. I would like to know what would be the process of having my handset replaced with a new one as it is well within the warranty period.