Dear Sir/Madam
Complaint No: C09C0501003 Dated On 05.12.2009
With Refference to the above complaint number i have been mentally harrashed by LG product and Customer Care Service for Repairing the LG Product ( LCD 19" Flatron 1941WS). I purchsed this product in February,2009 along with my Assembeled PC from a vendor in Faridabad. After using the same for 9 Months LCD shown a colour Problem. So i lodged a complaint as mentioned above. Some how LG Executive came at my home and identified the problem as some hardware malfuntioning so he qouted for three to four working days to resolve the problem. After 5 days he visited once again with hardware, but this time also problem could not be solved. He told that the hardware what he brought with him is not compatible so he once again qouted for 3 to 5 days to solve the same. After few (3 to 4) days once again he came with relevant hardware but still problem could not be solved. Again with same kind of fake commitment of 3 to 4 days resolution of the pertaining problem he went back. But this time he brought my LCD to his service Centre ( Parth Technical Services, Sec-16 Faridabad ).
Sir after that i asked to (Parth Technical Services, Sec-16 Faridabad) for LCD replacement or Standby. First he denied to provide the standby LCD or monitor, but after a long argument (Mr. Rajneesh Chawla) he told that you come to our office and collect the CRT monitor. I requested that you please send the same at my home, so he denied to provide the same.
So once again after (9 to 10 days) i reminded to LG care regarding the same so LG care asked me to wait for 24hrs to resolve the problem. But no resolution i recieved from LG side.
Once again after (2 days) i reminded to LG care regarding the same, so LG care asked me to wait for 2hrs to resolve the problem. But no resolution i recieved from LG side.
I repeated the same problem to LG care by today itself to solve the problem but this time also they were asking to wait for another 24hrs. It was very surprise to see that my complaint was get cloed from LG side wthout any prior confirm information. This kind of poor care service i have recieved from LG while still i have not recieved my LCD to me for my use.
Once again LG has Generated the Complaint Number: C09C1810643 dated on 18.12.2009. Even today also LG Customer Care Executive has asked me to that he will let me know for resolution in 2hrs, but still no call has come from LG side to solve the problem.
Sir one thing more, LG Execute (Mr. Dhyan Singh [protected]) has given a SMS (SMS Recieved on 16.12.2009) at my number [protected] to solve the problem by friday (i.e. Today) but this gentleman not responding after vmy several calls. Now you please take the appropriate legal action for this kind of poor service from LG side and let me know also.
Regards
Sunil Kumar
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