[Resolved]  LCD — Complaint against Samsung's wrong commitments

Address:

Chandigarh, Chandigarh

Sir,

I Purchased Samsung LDC 32" from Meharsons electronic Pvt. Ltd sector 22 chandigarh. and he promised to install Free Airtel DHT with Samsung LCD, it is written on bill also, it is some scheme of Samsung, but I haven’t received any DHT connection till now.

Samsung Dealers – Meharsons electronics Pvt. Ltd. (Satwinder Singh)
Samsung employees – Mr Bhagat (Area Manager) and his senior Mr Sanjay Bhatt (Sales Manager),
Nobody is interested to help me out, Mr Sanjay wants me to come through Consumer Court.

I am harassed like anything, I am wating for Airtel DTH since last one month.

Pl find the below details of all conversation and mails forwarded to Samsang, but no solution till now.

Invoice number - 1248.
Meharsons electronic Pvt. Ltd.
Samsung LCD model - LA 32C 530.
Purchased Date - 26/8/10

Regards,
Kanwal Deep Singh.


Sir,

I Purchased Samsung LDC 32" from Meharsons electronic Pvt. Ltd sector 22 chandigarh. and he promised to install Free Airtel DTH with Samsung LCD, it is written on bill also, it is some scheme of Samsung, but I haven’t received any DTH connection till now.

Samsung Dealers – Meharsons electronics Pvt. Ltd. (Satwinder Singh)
Samsung employees – Mr Bhagat (Area Manager) and his senior Mr Sanjay Bhatt (Sales Manager),
Nobody is interested to help me out, Mr Sanjay wants me to come through Consumer Court.

I am harassed like anything

Pl find the below details of all conversation and mails forwarded to Samsang, but no solution till now. below pasted mails will explain you the complete story.

Invoice number - 1248.
Meharsons electronic Pvt. Ltd.
Samsung LCD model - LA 32C 530.
Purchased Date - 26/8/10

Regards,
Kanwal Deep Singh.



[protected] Forwarded message[protected]
From: kanwal <[protected]@gmail.com>
Date: Wed, Sep 8, 2010 at 12:26 AM
Subject: Complaint - Samsung Dealer - and waiting for free Airtel connection.
To: support.[protected]@samsung.com




Dear concerned person,

I would like to give my feed back for Samsung customer service, recently I purchased a LCD 32” C from Meharsons electronics Pvt. Ltd.…… one of your dealer in Chandigarh. I would like to share my complete experience with Samsung. With LDC 32” C Satwinder Singh (dealer) had promised to give 2 additional stands of LCD, Airtel connection, one watch, cash back offer and one Grand special lucky scratch card scheme of Samsung, where there would be assured prize of Microwave or Home Theater or DVD etc. (Samsung products).

While offering me such schemes, on phone Satwinder Singh (Samsung dealer) talked to his senior (employee of Samsung), and requested him to offer me that Grand special scratch card scheme, he said “sir as I have 3 voucher in my quota but Lucky draw scheme with LCD is over now, can I pl offer that scheme to the customer sitting in front of me” and want to purchase LCD 32’’. Then he gave my mobile number to that person (Samsung employee)….. Grand special lucky draw..J…… it was all fake… It was a fake call, later I got to know there was no scheme of any Samsung product, that scheme was made by dealer only, and Mr Bhagat (employee of Samsung Area manger) told me that he is not a Samsung employee, he is dealer and it was his own scheme. Ok agreed but he is representing your product, what ever the commitment I am getting from his side, for me or any other user it would be made by Samsung only. Now you people can not run with this futile excuse that he is not from Samsung,

I talk to Mr Bhagat also, he empathized, but not interested in taking any action against Meharsons electronics Pvt. Ltd, I didn’t get my Airtel connection till now ( I purchased Samsung LCD on 25/8/10, later I got to know that, scheme of Airtel connection is with some other LDC, not with 32” LCD. As Mr Bhagat is also aware about such wrong commitment, he suggested me to cancel the order from Meharsons electronics Pvt. Ltd and purchase LCD with some other Dealer of Samsung, I don’t have such time to run behind you people.

Your dealer in sec 22 Meharsons electronics Pvt. Ltd is completely fake. He is man with full of wrong commitments and I believe Samsung people are also not interested for customer service, your motive is to just sell the product with lot of wrong commitments and fake promises, there are lot of option in market now I decided to never connect with Samsung product and I will share my bad experience with people and suggest them not to purchase any product of Samsung, I will defiantly put this worst experience on social sites, people should be aware about the things going on in market.

What Satwinder singh promised and What I Got…

1) Airtel connection - Still waiting for the Same – and dealer promised to provide, at the time of installation. (bogus Meharsons electronics Pvt. Ltd J)
2) Cash back offer (got 50 Rs but it seems to be genuine, as on scratch card Samsung’s attractive stickers were printed). some 99% offer...
3) I got a third class watch. (Yeheeeeee Thanks, @30 Rs/piece in 22 rari market J ).
4) I got one stand and the another one is in box it is wall stand J. But at the time of presentation he pointed at very attractive stand.
5) Now, Grand special lucky scratch card scheme of Samsung- It was a scratch card with plain white paper. No sticker of Samsung and I got one Silver coin yehhhhh J fake Meharsons.

Any How, now take it very seriously and if I will not get any response from your side, I will take it to consumer court.

I didn’t received my Airtel connection, which was free with LCD and it is written on Invoice also, and I purchased LCD on 25/8/10. It’s almost 13 days, What a poor service of Samsung. wating for revert.


Kanwal Deep Singh
[protected].


[protected] Forwarded message[protected]
From: kanwal <[protected]@gmail.com>

Date: Sun, Sep 12, 2010 at 9:54 AM
Subject: Fwd: Complaint - Samsung Dealer - and waiting for free Airtel connection.
To: sanjay.[protected]@samsung.com


(Sales Head Sanjay Bhatt)
(Bhagat Area Manager)

Hi Sanjay,

Pl go through to the trailing mail. very soon I will provide the details of
consumer court case.

Now as per Mr Bhagat I purshased 5 series LCD and your schem is with 3 Series. thanks to Bhagat, as I dont have his mail ID pl forward this mail to him.

Kanwal Deep Singh.
[protected]



(Service head Raman Annand)

Hi Raman,

Pl go through the trailing mail..

As we discussed also, today I talked to Mr. Sanjay Bhatt, he is waiting for details of Consumer court complaint. J Vahooo what a sincere employee of Samsung.

I am also working in corporate sector, and very well aware about working environment, but I am very sorry to say, for me Samsung is on bottom line, for their services and commitment, and never suggest anybody to purchase Samsung product, your employees are also not interested to solve the problem, your motive is only sell the product with fake commitments, after that nobody is responsible, for what happened.

Pl forward it the concerned person and provide me the contact number of person, who is senior to Mr Sanjay Bhatt.


Regards,
Kanwal Deep Singh.
[protected].