[Resolved]  Lenovo 3000 Y410 — Very poor response from Warranty support

purchased a Lenovo laptop from Croma, Greater Noida on 1st March 2009. I am working with TCS and currently deputed to Switzerland.

Details of the laptop are :-
Date of purchase: 3/1/2009
Model No: Lenovo Y Series Notebook
Product No: 775792Q
Serial No: MB00517
My laptop fan has started making loud noise just like a bad bearing and its touch pad is getting heated. This is happening since last 3 months. I tried to contact Lenovo Switzerland and I was told that this model is not supported here in Switzerland. I contacted Lenovo India and I was told that laptop would be supported only when I will be back to India. When I purchased the laptop I was made convince that laptop will be supported in any part of the World, but I don't have any thing in written as a proof for that.

This situation is very much disheartening and discouraging. I am very much helpless as I cannot come to India to get the laptop repaired and Lenovo Switzerland is least interested as I didn't purchased this production here. Also the response of the customer care executives of Lenovo India is very disappointing. Every time I need to explain the situation again and again to a new executive and he/she can not find any reference to my problem on their system.

Please go through the attached mails to look into the correspondence I have done so far with Lenovo warranty support in India.

Also when I check online the warranty status, my warranty is displayed as expired and the warranty expiration date is 9th Dec 2009. Pls see below the screen shot.



I have talked to a number of customer care executives for this. Also I have sent the attached mails to get the warranty corrected but nothing has been done so far.

Such a poor response is not expected from brand like Lenovo.

I didn't know where to escalate this and found this blog therefore writing to you.

Regards
Nitin