[Resolved]  Lenovo Laptop — Refund not received (defective laptop)

Address:

Mumbai Suburban, Maharashtra

1) On 01/09/2010 we purchased lenovo laptop model no G[protected] & sr no-CBQ3459667 from universal computers,dombivali (Thane dist, Mumbai) authorized partner of lenovo
2) Within 2 days we faced the problem of windows getting corrupt. The engineer team o[censored]niversal computers installed fresh installation several times with genuine copy of windows 7 home basic but problem remained same
3) Universal computers logged a complaint on toll free no and registered a complaint for same (complain id is-[protected]) & i myself visited your authorized services center (bluecom technologies pvt ltd) on 23/10/10 and after that they replaced the hard drive & returned it to me on 01/11/10. The service report is attached for your reference.
4) However within a daythe problem again started. This time i again visited Bluecom technologies, and they took the request under the same earlier complaint ref no.[protected]. The issue was again resolved by them and laptop was returned to me within a span of 2-3 days. This time they had not replaced the HDD but through some other methods.
5) But the problem did not stop there. Again the issue cropped up (laptop not booting) within a dayand this time i went to my dealer (universal computers) to find a solution to this. They also tried their best to resolve the issue, but could not succeed. Hence we requested them to raise the concern to lenovo directly to replace the laptop itself.

On the basis of my complaint, finally a complaint was raised to customer care for replacement of the defective laptop under the case id [protected].The entire case details from that day is appended below.

On Nov 20, 2010 we received a mail from Neha Singh, Lenovo customer care (new case id[protected], stating that they are refunding the entire amount to me (though we had requested for replacement and never asked for refund, we were informed that our refund is being processed) and asked me to furnish necessary details

All the necessary details were provided by us on Nov 22, 2010 itself. From that day onwards we have been running from pillar to postfor following up of refund in this case. Though there were several reminders from our end, we only received false promises that the case is pending for approval etc etc....

Later, on Jan 22, 2011 after a span of two months Neha from customer care informed me that they are not providing any refund and would be sending an engineer for checking the laptop again. Though i was not keen to get this done, i still agreed on the condition that in case the issue still crops up, i would be given the entire amount as refund. Though this was verbally agreed, when i received the mail from Neha , i found that there was a condition, which stated that only if the problem arises within one month of the machine getting rectified, would they process my refund. this was something which i completely disagreed.

Would like to bring to your notice that since the day of purchase we have actually not been able to use this even for a week, and rather ended up following up with our dealers, service centres, customer care centres, for refund of our amount during this period of five months.

I have been following up with the service head of lenovo since last one month, however iam yet to receive any reply from their end either.