[Resolved]  Lenovo Thinkpad — no replacement under warranty

Address:

Udupi, Karnataka

I had lodged a complaint regarding dis-functioning of the battery of my laptop on 12th of august from RANCHI. But when I didnot receive any imformation about the battery for the next one week I called the company again . They told me that the battery complaint has been logged for RAIPUR . I made contact with the Lenovo customer care at Raipur . Thay told me that they didnot have any idea about it . But they told me that they would transfer the call for Ranchi . After this I again called the company after a week . This time they told me that my complaint had been cancelled and that I should contact the login department . Since then the login department kept telling me to contact the status department and the status department kept telling to contact the login department . Nobody really knows what to do . I also sent some 6-7 mails regarding the problem but didnot get any reply . The warranty of the battery expired in October . On 3rd Jan 2011 , the complaint was relogged and I was told that it would be logged under warranty only . But they cancelled this call too stating that I should have contacted them earlier . I called them atleast 25-30 times between august and november . So there is no point that I did not contact them . Now they say that once the warranty has expired , they cannot do anything and I have to pay Rs.6000 for a new battery .