[Resolved]  LG 1.5 Ton Split A/C — Warranty LOUD CRACKING SOUND

Managing Director,
LG Electronics India Ltd,

Please note I bought the above unit as per the details given below.

LG SPLIT 1.5 TONS, MODEL ; LSA 5 WG 2 STAR GOLD
DATE OF PURCHASE ; 23 . 09 . 2008
FROM RATHNA STORES T. NAGAR, CHENNAI, INVOICE 15780 .

This unit was installed in the bed room of my bungalow house and it was in good use only from April 2009 and I started noticing the following defect right early.

LOUD AND CONTINUOUS CRACK SOUND FOR 10 MINI TUES EACH TIME DUE TO CHANGES IN TEMPERATURE AS AND WHEN THE COMPRESSOR SWITCHES ON AND OFF FOR MAINTAINING THE REQUIRED ROOM TEMPERATURE.

As this sound is heard more louder in the nights we are disturbed in our sleep continuously I have registered my first complaint on 19.06 09 under id S9C61904624 .After hectic follow up your technicians have been attending to it last 2 months but could not solve this problem .They are trying to convince me that it is a common complaint since the noise do come from these light body new models.

I did not accept this theory since I am already using 2 of LG split a/c units of 1. 5 tons in my bed room and living room which I bought in the last 5 years . The bodies of these units what I have noticed are robust and are absolutely sound proo[censored]nlike the one I bought now .You know since I was happy with them I went for my 3 rd unit of LG .I am greatly disappointed now

Here the most dissatisfying thing was that no senior person either from customer service/ marketing / service center were getting involved on my repeated complaints except sending some junior boys to attend..Finally on my request they have agreed to take this unit for observation .

I am a retired Senior Purchase Executive worked for one of the TVS auto ancillary namely Brakes India Ltd for long years, who are the OE foundation brakes suppliers to Automotive and also tractor Industry who are name for quality and customer service.. Having said that I cannot compromise on this problem which is a very important one.

Hope you will educate your customer service people to take complaints seriously and solve them at any cost.

I wish I will have your ack and assurance that this problem is attended to immediately

Thanking you

RAMACHANDRA RAO.M