[Resolved]  LG 278vs5 Double Door Refrigerator 260 Liters — Delivery of defective piece having scratches & dents.

Address:

Ahmedabad, Gujarat

I, (Hemanshu Shah, B/301, Ishwar Charan Park, Opp. Nandigram Society, Near Sanghvi Railway crossing, Naranpura, Ahmedabad) have recently purchased LG Double door refrigerator model 278VS5 from M/s Midas Marketing, 4/5 Vasupujya Apartment, Ankur Cross Road, Naranpura, Ahmedabad vide invoice no. 189 dated 30.12.200 which was delivered on the same day.
When the mechanic from LG Shri Jay Prakash visited my residence for DEMO & Installation on 1.1.11 evening, he, after unpacking the product, found scratches on door and dents on left side of the refrigerator. He filled up the installation report accordingly and informed us that the product will be replaced. I also received SMS on my mobile informing complain no. RNA[protected].
Even after lapse of 5 days, my refrigerator has not been replaced by the company. As and when I call the customer care for replacement, they give stereo type answer that complaint is being dealt by another department.
The only purpose for lodging complaint is that my refrigerator should be replaced immediately as defective piece was delivered at the time of delivery.