[Resolved]  LG / 32le5300 — Poor Service & Harrasssment

Address:

Meerut, Uttar Pradesh

Dear Sir/ Madam, Good day to you,

I am pleased to inform you that I purchased one LED TV Model: 32LE5300 , Invoice No. 638 dated 05th June 2011. in the name of Mrs. Archana Singhal from TIRUPATI ELECTRONIC, Bachcha park, Meerut City, Uttar Pradesh, India.

This LED worked for around a month & stopped taking signals from Cable Antenna. 1st complain was lodged to customer care on :
1. 18th July 2011. Complain No. RNA[protected] No one attended.
2. 21st July 2011 Same complain as above No one attended
3. 24th attended by Mr. Ravi Khanna Technician reported that Main Card Auto Tuner defective. Part will be asked from Main LG service centre NOIDA.with in 3-4 days.
4. 31st July Mr. Ashok Premi attended with Power supply unit (SMPS) & did not know about any thing of the defect reported. Who simply changed the card, when I discussed on phone he says I don’t know about the defect, I was told to change the card.
5. Later Mr. Kshitiz the Owner & Mr Prince Batla (Supervisor) were contacted & to my surprise they were also not much aware of the problem. They told that your main Tuner card will be procured & replaced with in 3 days.
6. After that many times the service centre is contacted but always same repeated answer that part is not received & will be replaced in 2-3 days or tomorrow. But its found that tomorrow never came.
7. After many request & shouting an old TV is sent to my home as compensation on 8th Aug 2011.
8. Complain again reported to Toll free no. on 10th.
9. Mr. Neeraj Garg (LG Service Manager Uttar Pradesh) was contacted on 11th Aug 2011, who told that the part will be received shortly & LED will be fully operational on 16th Aug.
10. Mr Neeraj Garg (LG Service Manager Uttar Pradesh) was again contacted on 17th & after on line discussion with Service Head Meerut (Mr Khitiz of M/s Maya Traders) told me that the part will be received & your LED will be operational by 18th. Aug.
But all in vain. It seems that people are fooling & not giving the right information & Service.

I am user of many LG Products & LG is is one of the brand name in the world, this kind of service or product is not expected from such a renown organization.

It is kindly requested to take necessary action & replace my LED with new one immediately. Your cooperation will be highly appreciated.

Thanks & Regards,
Er. Ashok Singhal
Company Head
For ASH2PRO International
Mob: +91-[protected], [protected]
E.Mail: [protected]@gmail.com
Visit us on: www.technicalserviceindia.com