[Resolved]  LG / 390l Refrigerator — not cooling since the day it was purchased

Address:

Mumbai Suburban, Maharashtra

The Refrigerator was purchased on 4th Jun'10 from Malaika Appliances. It was a 390 Litre grey , 2 door refrigerator. The person from the complany did not come for a demo till 15th Jun'10. Initially the refigerator was cooling too much in the freezer area. when we asked the dealer, he said since its a new refrigerator, it wud be like that. However the refrigerator stopped colloing today in the next 1 or 2 days. my first complaint i made directly to the dealer but since i didnt get any response, i called the company directly after few days.
My first complaint to the company was on 25/6/2010 Complaint no C[protected].
My Second complaint was on 30/6/2010 Complaint no C[protected].
My Thrird complaint was on 6/7/2010 Complaint no C[protected].
My forth complaint was made on 10/08/2010 Complaint no C[protected].
When the person came for the first complaint (Name mr Barkat) he said that there was is some fitting and wiring issue and please ask for a replament. We asked him that we have said the same, he said that the complany cannot do the replacement since 15 days have passed but the dealer surely can. I spoke to the dealer and he said he will check and revert. I was told by the dealer that the replacement formality would take time and that in the meanwhile the repairing would be a stand by issue. The dealer also gave me the number of Mr Praful in Mumbai who handles the complaints. I was assured by him that this was a minor issue and would not require a replacement. I clearly specified to him that if the issue persists i will ask for a replacement.
The first call was forcibly hence i logged a call on 30th Jun again. The same issue was prevalant and we logged a 3rd call on 7th July. The technician Mr Ashfaq came and said that there is no issue and this is how the freezer works.
Every alternate week either the freezer would nor cool or the refrigerator would not.
Again the complaint was made on 10th august and i spoke to both the dealer and Praful. I told him the issue has been prevalant and we had not spen such a big amount to get harassed every week.. We have other things in life to do.
Mr Barkat who visited us 2 months back came again and said that there was some thermocol stuck in the packing of the fridge. He took 5-6 vessels of hot boiling water and passed thru the back side. there was ice pieces that came out and he said that post 9 hours the fridge would be working again. However one again as usual the same issue is there. the fridge is cooling but the freezer is cooling too much and there is ice forming on the utensils.
Just to inform you that this is harassment that i am going through. I am fed up of making 10-15 calls every week and begging and pleading people to help solve the issue.
I need a replacement of the piece else a refund of the money.