[Resolved]  LG (Air Conditioner) — NO AFTER SALES SERVICE

Address:

Panchkula, Haryana

Dear Sir/Mam

This is regarding the complaints lodged for repair of LG AC i bought which has not been attended from 30 days.I had bought 1.5 ton split AC through invoice no. - dtd .After some days of installation the pipe for outlet of water started leaking and the water was coming out on wall not in droplets but in large quantity.Due to this i lodged complaint and after some days your service representative repaired it assuring us of no problem regarding this in future.After this repair , some days later the problem of leakage started again.We were not able to use AC as whenever we started it,the water leakage started.I then lodged the complaint(DETAILS OF COMPLAINT BELOW) again and " i was assured by your service centre that you would recieve a call in 2 hrs and visit would be done in 24 hrs ".I waited for 5 days but neither any call came not the service person.Then i lodged the complaint again but still of no use as the same thing happened.In the mean time our TV set that was placed below the AC got short circuited due to water leakage.I had bought LG AC just to check its performence and service so that i can install the same in other 4 rooms.But after this attitude by you,I bought two AC of other make and got it installed so that we can atleast not get sleepless nights in LG AC.i had to ignore sleeping in my room just because of the problem that remain unattended by you.
Further to this i lodged the complaint again hoping for some action this time but the same thing happened.NO ONE ATTENDED THE COMPLAINT AND THIS TIME EVEN COMPLAINT NUMBER WAS NOT PROVIDED TO ME. IS THIS HOW YOU PROVIDE AFTER SALES SERVICE. I GAVE UP AFTER THIS COMPLAINT AND REALLY GOT WARNED BEFORE BUYING ANY LG PRODUCT IN FUTURE.
I TRIED FOR THE LAST TIME THEN THINKING THAT MAY BE YOUR SERVICE PEOPLE WAKE UP THIS TIME.I LODGED THE COMPLAINT AGAIN AND GOT THE NUMBER OF Mr.IQBAL(DISTT PANCHKULA SERVICE CENTRE),BUT ADDING TO MY WOES WHEN I EXPLAINED HIM THE PROBLEM AND CALLED AGAIN IN THE MORNING 10 AM HIS REPLY WAS " O HO , HO JAEGA YAR ITNI TENSION MAT LO SONE DO"
SO I THINK I WAS RIGHT WHEN I SAID THAT YOUR SERVICE PEOPLE MAY WAKE UP THIS TIME AND ATTEND THE COMPLAINT.
FIND BELOW THE COMPLAINT NUMBERS :

1.RNA[protected] DTD. 25/06/2012
2.RNA[protected] DTD. 09/07/2012
3.RNA[protected] DTD. 13/07/2012
4.RNA[protected] DTD. 03/08/2012
(FOR ONE OF THE COMPLAINTS IN BETWEEN I WAS NOT EVEN PROVIDED MY COMPLAINT NUMBER)

I ASSURE YOU THAT I WOULD DEFINATELY IGNORE BUYING LG PRODUCTS IN FUTURE BUT THIS TIME ATLEAST JUST RESOLVE MY PROBLEM ONCE.I HAD TOLD YOUR DEALER IN THE LOCALITY THAT I WILL BE BUYING 4 NEW AC'S FOR NY NEW HOUSE AFTER LOOKING AT THE PERFORMANCE OF ONE IN ONE MONTH BUT ITS REALY GOOD I GOT TO EXPERIENCE THE SERVICE EARLIER AND DID NOT BOUGHT YOURS.THIS IS SURE THAT YOU HAVE LOST YOUR SALES DUE TO THIS AND I WOULD NEVER RECOMMEND ANYBODY IN MY INDUSTRIAL & RELATIONS TO INDULGE IN BUYING YOUR PRODUCTS AS ITS AFTER SALES SERVICE WOULD MAKE THEM RUN HERE AND THERE.
I WOULD GIVE YOU A SMALL SUGGESTION BECAUSE I MYSELF HAS BEEN SERVICE HEAD IN GUJRAT FOR AN AUTOMOBILE COMPANY THAT AFTER SALES SERVICE IS AS IMPORTANT AS SALES.

PFA PHOTOGRAPHS DEPICTING SEVERITY OF COMPLAINT