Address: | Sri Ganganagar, Rajasthan |
I have an Lg Air Conditioner from 2009 , previous year my AC starts making noise but that time it was normal . With the passage of time noise increases day by day , i called lg support center on 6 April 2013 from my uncle’s mobile phone [protected] & registered a complaint about AC , the support assistant told me that they will message me the compliant number but they don’t , the compliant is registered with the name of mohit narang r/o 117 A Block , Ward no. 18 , Near JBM School , Sri karanpur . After that technician visited my home n checked AC n says that 1 part is damaged & needed to be replaced , in response i said m ready to pay for replacement of part.they says that repair will be done within 2 days . but after waiting them for 1 week i again called lg support center n register a compliant again , they also says that repair will be done within 72 hours but unfortunately again repair is not done within the mentioned time . After that technician again visited home n says that part is not available with them so he will temporarily fix the noise problem . they applied adhesive tapes on AC indoor fan n after that some noise reduces , he starts demanding rs 450 for service charges but when i deny to pay he says me to just pay rs 220 for visiting charges , after thinking for 5-10 minutes i paid rs 220 . But after few hours of running , AC again starts making too much noise n when i again called lg support again n this is 3 time when m calling lg for support they keep on saying that your compliant has been registered n solved with in 72 hours n they have given me the contact no. of Ms . NILU ( head LG ) i made a call to miss nilu and i made a compliant with her about my AC . they made a conference call with LG ( Sri ganganagar) n replied me that AC will be repaired within 2 days . I waited for 2 days but no technician has come to my home , after waiting for more 2-3 days technician came to my home n says tht he will fix tht problem , after checking he replaced a part named as FAN BUSHES n again started the AC instead of reducing the noise . AC starts making more noise , Technician told me that AC MOTOR is defeted and needs to be replaced , i agreed with technician statement n ready to replace my AC’s motor . He told me that MOTOR will be available in store within 4 days . but it has been 9 days passed from that day and when i call LG office Sri ganganagar they keep on refusing me that they will tell me within 10-30 minutes but even waiting for 3 hours i again called LG SRI GANGANAGAR and they says that my AC will be replaced today evening i.e (wednesday ,15/06/2013) i keep on waiting the technician till 7 pm but no technician has come to my home for repairing the AC .Again on thursday i called LG SRI GANGANAGAR n keep on saying that today evening it will be repaired .but agin its not get repaired again i make an call on friday , saturday also .but same response by lg. AND the AC is making too much of noise that i cant able to sleep . I am suffering from this problem since last year but that time it was less but now it has become a big problem for me , due to that i cant able to sleep n do my work and m really very disappointed by LG . please do something .thanks Was this information helpful? |
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