LG Electronics — POOREST AFTER SALES SERVICE

I REGISTERED A COMPLAINT ON 30th OF SEPTEMBER ON LG CARE CENTRE(COMPLAINT NO. (N8CA0501650)SOME MECHANIC (NAME DILIP) VISITED MY PREMISES NEXT DAY BUT DUE TO ELECTRICITY FAILURE HE DID NOT RESOLVE THE PROBLEM.HE LEFT THE TV SET OPENED AND OVERTURNED ON THE CABINET, PROMISING TO COME ON 3rd OF OCTOBER.SINCE THEN DESPITE NUMEROUS CALLS AND PROMISES MADE ON LG'S BEHALF NO ONE IS BOTHERED TO REPAIR THE SAME.THE TV IS LYING IN SAME POSITION SINCE THEN.
I AM ASTONISHED TO SEE LG'S AFTER SALES SERVICE AND I REGRET TO HAVE A PRODUCT FROM SUCH A COMPANY.THIS IS MY FIRST AND MOST PROBABLY LAST LG PRODUCT.

NIPUN MITTAL
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I D.N.DWIVEDI e mail add. ([protected]@rediffmail.com) from Bhopal LODGED ONE COMPLAINT REGARDING EXCESS ICE FORMATION IN MY FRIDGER BOX AND NOT FOUND COOLING IN THE LOWER PORTION OF MY FRIDGE(MODEL SFF GL-23TMSFF) ON04/04/09 AND GOT COMPLAINT NO. W9C40400275 AFTER THIS COMPLAINT AND AFTER REPETEADLY REMINDER TO CUSTOMRE CARE CELL AT BHOPAL (GOVINDPURA) CO. REP. APPROACHED ME ON 09-04-09 AND REPLACE THE THERMOSTAT AND CHARGED RS.335/- FOR RENDERING THEIR SERVICE. I AT THAT TIME TOLD HIM THAT I MYSELF FEEL THAT IT MAY NOT BE THE REASON FOR EXCESS FORMATION OF ICE IN THE FRIDGER BOX AS IT CUT OFF VOICE IS CLEARLY HEARED AFTER DUE INTERVAL, ANY WAY THE PROBLEM STANDS AS IT IS. NOW FROM VER Y NEXT DAY I APPROACHED AND REMIND MY PROBLEM TO CUSTOMER CARE AT GOVINDPURA BUT ALL IN VAIN THEN AGAIN I LODGED MY COMPLAINT THROUGH TOLLFREE NO.AND GOT COMPLAINT NO.42305412 DTD 23-04-09 AND EVEN AFTER THAT COMPLAINT THE CO. REP. NOT HEARED TO ME. AFTER NOS. OF CALLS FROM MY SIDE ULTIMATELY THEY APPROACHED MY AFTER 8 DAYS FROM MY LODGING OF COMPLAINTS AND ALMOST ONE MONTHS FROM MY ORIGINAL PARTS REPLACEMENT DATE. THEY AGAIN CHARGED RS.626 BY SAYING THAT SOME PART IS AGAIN TO BE REPLACED AND THE COST OF THE PART WAS RS.76 AND RS 400 IS CHARGED AS "gn charging" AND RS.150 AS "TRANSPORTAION CHARGES". AND THE FRIDGE WAS TAKEN TO WORKSHOP AND RETURNED ON 04-05-09 AFTER SUCH REPAIR MY PROBLEM WAS NOT SOLVED AS THE ICE FORMATION IS LITTLE BIT LESS IN QTY. IN THE FRIDGE BOX AND IT IS ALSO STARTED FORMATION IN THE LOWER SID OF FRIDGE (IN INSIDE BACK WALL OF FRIDGE) AGAIN I STARTED TRYING TO TELL MY PROBLEM TO CUSTORMER CARE BHOPAL AND EVEN MR. NEKESH GARG YOUR AREA SALES INCHARGE ( MOB NO. [protected]) IS APPROACHED AND EVEN THE NO PROPER RESPONSE IS FOUND AND EVEN AFTER SPENDING OF RS. (ABOUT) 1000 MY PROBLEM IS AS IT IS TILL THE DATE I.E.15-05-09. I THINK IT IS THE POOREST SERVICE OF LG PRODUCTS IN INDIA AND FEEL MYSELF THAT I SHOULD NEITHER PURCHASE YOUR PRODCUTS IN NEAR FUTURE AND NOR ADVICE TO PURCHASE TH SAME TO MY NEARS AND DEARS. I AM NOW ALSO PREPARED MY SELF FOR MOVING TO COSUMER COURT FOR THE MENTALLY AND FINACIAL LOSS SUFFERED BY ME DUE TO YOUR PRODUCT.

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