[Resolved]  LG Colour TV — CUSTOMER SERVICE

LG colour TV — Pathetic support from LG | Complaint No:-C1061714807

LG Complaint No:-C[protected]
Bought LG slim colour TV on 12th June, try to use it on 16th June gone faulty on same day within 5mins.
Reported issue to LG customer care, on 17th June, since then following up with the service centre and helpdesk till date, but no results.
If anybody from LG can see this , kindly try to save the brand image, coz this kind of support doesn't stands with the brand image.

Anil Pal
[protected]

LG Colour TV — Poor Service

I have complained on 05/09/2010 till date not attended.
Complaint No - [protected]

Very irresponsible customer service (urgent attention needed)

Mr. S. K. Singh,
+91 [protected]

LG colour TV — POOR SERVICE-PENDING COMPLAINT FOR 30 DAYS

My complaint is registered with LG since 30.04.11. My Golden Eye TV at NOIDA was having problem with channel change and the same was registered with LG.

On 02.05.11, Mr Ranveer from Digital Service ,NOIDA came to our house and after partial complaint rectification and charging Rs.250.00, told us that a chip in I/O front panel needs to be changed which will be ordered from their side. He promised to come back soon. I started following up with him and he could collect the part on 13.05.11 from his service center.

He promised to come next day, however he did not turn up though we waited for full day. In the evening, I again talked to him to which he again promised for next day. Next day was Sunday, I again waited for full day. He did not turn up. I again talked to him in the evening, he again promised for Monday. For full three days, I did not follow up with him and finally talked to him on 19.05.11. He again promised for next day. I replied that he need not come and I will take up the matter with LG by complaining against him. He said that I could go ahead with complaint and he will not come.

I wrote an e-mail on your website complaining about his attitude and my pending complaint. No reply was obtained from LG. I then started sending SMS every alternate day on 5757554 to which Ms Madhuri & Ms Neelima from LG Head Office talked to me four times promising to send good engineer to my house to rectify the problem. Six SMS have been sent from my side to you on 30.05.11, 25.05.11, 26.05.11, 28.05.11, 31.05.11& 03.06.11 from my mobile number [protected]. Nothing happened.

Today, I received a call from Digital Service stating that the complaint has been liquidated. I was surprised to learn this & confronted them. Later on the girl told that as my TV is 10 years old, the part is now not available. Surprisingly, their own mechanic Mr Ranveer had already collected the part.

It is regretted to note that even LG does not respond promptly to their customers. I have been a die hard fan of LG and have three LG products in my house. But this year, the LG service has been so far that I have stopped recommending the product to anyone. Even their toll free number[protected] has stopped working.

LG colour TV — Rude talking of company call centre employee ; appearing horizontal dashes across TV

On[protected] I made a call to LG company call centre[protected] and have furnished all the required information and they promised to send a mechanic. But since no mechanic has come for repair, on[protected] at 11.42 AM I again made a call to the above call centre. One person named Mr.Kiran Kumar has attended my call and after enquiry he said that, though my particulars were entered, my complaint was not registered. I asked to register my complaint at least now. He asked whether my CTV is of 21" or 22" and unless I can say exactly, he can not register my complaint. I said I dont know exactly whether it is of 21" or 22" and however your company mechanic will say it. He asked when it was purchased. I said I can not remember well now. He shouted " Dont you know how to talk ?" and immediately, mercilessly, disconnected my call.

Well, after seeing your response, I will approach the Forum for denying me, my legitimate service faciltiy/assistance and for the rude behaviour of your call centre employee

Dear Sir,

My issue is the same, LG Electronics should be banned in india. I am tired of reaching their customer care team and RNP Ticket ids were closing by the branches without contacting the customers. They are demanding cash to do the service when my LG TV is under warranty...

I will not recommend anybody in my family, friends or any other person who are interested to buy LG...Still my tv is shut down and nobody is interested to solve the issue...

LG SHOULD COME CLEAN AND DO THE SERVICE BEFORE THEY SELL ANY PRODUCT.

Take action on your Hyd branch and let me know...

regards
Hakeem
[protected]