[Resolved]  LG / CTV - 29 "f — Technical fault in the CTV and harassment by LG branch service centre dehradun

Letter No. : Sethi/CC/001-09 Date: 04.01.2009

Dear Sir,

First of all I am very much thankful to you and your department who stands with customers who are become frustrated with the product and services provided by branded companies in India.

I am also a frustrated man who purchased one 29” CTV Flat with brand name LG from LG showroom at Pal electronics, Roorkee on 19.10.2007. This CTV became problematic after few days as explained below:

First Problem: Picture width Problem.

It was told at that time that this is a cable problem to be solved after some times. This was really not a problem of cable and hence not solved. Then the CTV was sent to LG service centre for repair.

1st time Service Centre: CTV kept there for 10 days and setting adjusted and problem rectified at that time

This problem rectified but after three months the same problem occurred again

Then the words of service engineer were it is good that CTV worked in OK condition for at least three months. ( Kam se kam teen mahine to tv thhek chala na.). I was fully depressed with his answer. No solution I found there. Then a long requests to the LG service centre again CTV was sent to service centre when I told them if you are not going to take any action then I will go to consumer court.

2nd time Service centre: CTV kept for another 10 days and motherboard (Chassis) was replaced. Then Width problem removed but other problem occurred as:


Second Problem: No uniform movement of scroll of news headlines in below of the news channels.

Copy of job sheet is available with in which .I have given a written comment of not satisfaction on 24.10.2008. The same will be sent to you if required.

This problem is not yet solved and many service engineers have visited in my home. But all in vain.

Then this CTV was again sent to their service centre.


3rd time Service centre: CTV kept for 4 days and service engineer and R&D person at Dehradun satisfied me saying that alternate part (Chessis) was used in place of original one. Hence this problem not solved and only original chessis will be used now.

Then LG R &D engineer visited at service centre but did not change any component. Only setting adjusted. Hence the problem remained the same. R& D service engineer also agreed with this problem and he promised me that he will write a comment that this problem is not solved yet.

I have 1 year plus 2 years additional warranty but still these people are not treating me well now and not rectifying my problem. I have called many times at Dehradun wasting my money but I am not getting any positive response from their side.

I have requested many times to replace my current CTV being so much problematic but they people are not interested to replace it.


Now, I am fully frustrated and request you to take necessary action against LG and provide me new OK CTV now from LG. I want only replacement and not any setting adjustment or part replacement.


I shall be very much thankful to you for this act of kindness.

With best regards,

Kamal Sethi
#48, Civil Lines, Roorkee 247667
Mobile: [protected]