LG

4 Reviews

Divyakala Vadivel on Jul 3, 2012

Customer Service of LG is Cheating Customers

I bought a LG washing machine (FL WD -80490NP) serial numbered:W-80490NP on 1.12.2010 at VASANTH & CO ,T.Na gar , Chennai BILL NO:2153 in the name of DIVYA .
I have registered complainant on 25.05.2012 to LG Customer Care, LG service engineer attend call on 29.05.2012. He analysis and suspected drum may be faulty due to that water leakage and noise occurring in washing machine, then he logged an request to LG service centre (contact no: 044 6545 0910).

LG service people came and collected washing machine on 29.06.2012 to service centre by providing Job sheet - AC, Job No: 120525014284, product serial no:707PN-312,Model:WD-80490NP.

They have delivered the machine on 3.7.2012 without any change in machine with the same faulty machine.

Remark found in washing machine not yet resolved till date.
1.High noise caused in drum while running
2.Water leakage

I CAN'T USE MY WASHING MACHINE TILL DATE, I HAVE NOT FOUND SUCH AN WORST CUSTOMER SERVICE IN MY LIFE TIME FOR ANY PRODUCT

Thanks & Regards
VELU

3 Comments

Comments

Jul 4, 2012 by

LG Care India

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @ 1800-180-9999 for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Aug 21, 2012 by

Divyakala

After my complaint the service engineer came to my home.. He did something. After that there was no water leakage.

But after that, the washing machine is not taking enough water to wash and rinse the clothes.(taking very little water) We told the engineer about this.. He came and changed the board. We put the singnature in the form with the comment "under observation" (he didnt come after that)

Till now the problem continues. We compained again. But they are not properly responding.

Problems are coming frequently.
In the past one and half years we registered complaint so many times (different problems). We are not happy with our washing machine.
We want replacement of our washing machine.

Please do the needful.
Thanks and Regards,
Velu.

Aug 21, 2012 by

Divyakala

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