[Resolved]  LG Dishwasher — leveling the dishwasher

To whom it may concern:

We bought a LG dishwasher top of the line, very very quite and does a great job. We love it. My complaint is this. My husband is master plumber and has been one for many years has installed many dishwashers in his time. This would be the first time he has ever had an issue installing it. He put it in and it was perfectly level, but when it was level the door did not shut proper. We called factory and they told us who to call. The gentleman came out and agreed the dishwasher was perfectly level. He worked a long time on it, he ended up letting the back legs out all the way to the max, and the door did shut fine, but he said these dishwashers are made to adjust out to 32 inch couters, In America the counters are like 36 inch, so there is no way it is going to adjust out like it should. My husband called the factory and told them about it and made a sugestion that they make the leveling screws longer for that reason, LET ME TELL YOU THEY SAID THAT WAS NOT THEIR PROBLEM. lt looks like to me when people buy a expensive product such as that and has a problem, they would be ready to listen to it. Apparently you don't care if you continue to sell products or not!!! Why should we have to "southern enginer something like that in order for it to set right. I will not be buying anymore LG products not because I don't like it or its performance, but because of the way factory handles comlaints, this is not a good thing people. What else won't they take care of.

Mary Cobb