[Resolved]  LG Electronics — fraud misrepresentation rude customer service

I contacted LG Electronics a few months ago regarding a television I had paid a huge price for in 2006. This television was already breaking (halogen bulb going out, etc) and I had hardly had it—plus most of
They agreed to swap my television because it was recalled.
On September 4, 2008 a delivery company showed up representing LG Electronics. They took the defective unit and came in with the new telling me there was no power cord, manual, remote control, or 75 round cord. They only had the screen. The man called LG Electronics. LG Electronics told him they would overnight the above items to me. An hour after I got a phone call but didn’t get it because I was in the restroom. It was LG affirming they would overnight the items---the problem is is that the employee only said the remote and the manual was being sent. I called her back within 2 minutes to correct her. I got a machine—and left a message. On September 5, 2008 I received a package from LG Electronics. Inside was only the remote and a manual.. I called LG Electronics. The employee said that he could not help me. I insisted that he let me talk to a supervisor—he refused. My husband talked to him after I became frustrated. He told my husband—after some time he would send the cord (at least) overnight. Nothing came Saturday, Sunday or Monday. I have called every day since the cord did not arrive—one time I am told it will be sent—other times I am told I have to be transferred—I am and I get a machine. I have been told many times it was sent—but I never get it. I have been being given the run around and as of yesterday the guy actually laughed at me when I explained my frustration. He would not transfer me to his supervisor. Today I called and the guy said he will send it after five days. I told him I have waited long enough and I have already been told it was sent—several times—when it wasn’t. This fella said, “I don’t know what to tell you”.
I have never been treated so poorly and this company has failed to help remedy my issue. Each time I call they act like they do not understand and I have to repeat myself over and over. When I leave messages no one calls back. No power cord—a television that is worthless.
I have been refused supervisor mediation and I have been refused any alternatives in solving this matter. The television 2, 000.00—a lot of money