[Resolved]  LG Electronics, Chennai — worst service in chennai

yes you are absolutely right. the Life with LG is not good at all. taking long time & doing less

I am also not fully satisfied with the kind of service support being offered by LG. In fact I have some photographs to be displayed. I don't know how to do.
I bought a AC from Meenakshi Fan House Madurai last Aug 2009. It's hardly 7, 8 months, The form which is being used to cover up the copper tube was so very sub standard quality, the form is not there and the tubes are very much exposed to the sun light. I have been following with the local guy to re-do it, they are not bothered at all.

I HAVE YOUR LG FRIDGE THAT IS NOT WORKING PLEASE SERVICE IT

Worst service till date april 2010 chennai's weather is terrible and more than 2weeks no bloody response! LG SUCKS TO THE CORE X-(

Dear Customer Support,

I'm from chennai & trying to your Anna Nagar office landline but nobody picking the call. this is the response u giving to customer. We had compliant for AC Not cooling - Compilant ID: C[protected]& C[protected] & ur Customer support exe given the Cell no of your service ex no & tried that number also, his also not picking call & we raised the compliant on 17/05/2010 its a very very pathetic.While typing this compliant, i'm trying his number first time getting waiting call & again tried after 2 mins ring is going on...but not picking Ex Name:Mr. Sathishbabu: [protected] & [protected]

I too have a very bad experience with LG split ac.2T From the day I purchased 7.3.2010 from Next retail Ltd valasaravakkam. am having problerm in the cooling efficiency. I was asked to change the stabliser to 5kv double booster and i was tossed from place to place for this even though i paid the extra cost.Now again am hving the same problem and I hv given a complaint ref no. C-[protected] today but the service dept of LG is trying to trouble shoot the problem over the phone by asking questions for which we have no clue on what he is asking. No one is interested in addressing the problem. All calls land in call centre and they are helpless or they hv no answers. I will never recommend this brand for sure. No one as come to check the problem. God save.

Kannan Ramani
[protected]
C-2 Saravan Bawan Street, West Kamakoti nagar,
Valasaravakkam, Chennai 600 087
[protected]

LG Electronics — Leaking Air Conditioner

One LG Split Air Conditioner has been leaking water since 15th May'2010. I lodged a complaint with LG Customercare on 27th May'2010,No. : C[protected]. One technician visited my residence on 29th May & charged gas into the compressor & claimed it will solve the problem. However the problem hasn't been resolved & is persisting. I have again lodged a complaint with LG Customercare on 2nd June No. : C [protected]. After many followups & repeated assurances by LG Service In charge in Gurgaon Mr. Manjay Kumar nobody visited my residence to resolve the issue till 10pm on 3rd June'2010. This is shocking for a consumer from a reputed company like LG. I will advise everybody to be beware of purchasing this brand given its lack of reliable after sales service.

I HAVE BOUGHT A LG WINDOW AC, AND GIVEN THE COMPLAINT, SINCE NOBODY HAS TURNED UP FOR INSTALLATION EVEN, THEN REGISTERED A COMPLAINT, COMPLAINT No-C[protected], STILL NOBODY HAS TURNED UP.
I HAVE NEVER SEEN AN MNC BEHAVES IN THIS WAY, AND I WILL TRY MY LEVEL BEST TO STOP SOME OF MY KNOWN PEOPLE GOING FOR LG BRANDS, BECAUSE OF THE POOR SERVICE AFTER SALES..

GIRI

I accept for all these above sayings... its all should be true, because i;m another victim of the LG's irresponsible services...

I have old aged In laws at home, who are unable to sleep at nights without the AC as the air ventilation is not that good at my home... I called the LG customer Service people several times for 4 days and there was no response till now...

They are definitely irresponsible...

I made a terrible BLUNDER by buying this product...

I have been having a very worst experience with LG.
I purchased the AC on March 29 from Rathna Fan house, chennai and I’ve been having problem since then.
It took 3 days for the guys to fix the AC. Mechanic came with out tools. Came late one day and said there is no sun light and the other day I had to be at home on LOP and got it fixed.
The water is leaking from the AC from the very next day the people have installed it. I’ve been calling the LG customer care and asking them to come see what the problem is. But the mechanic came only after 15 days from the day I complained.

The guy who came to see did not solve the issue but said it’s fixed. The water still continued to flow.

I again called the customer care and they sent the mechanic after another 15 days. The Mechanic who came to solve issue said it is a slope problem and the guys who installed the AC will come and fix it.

The guy who installed came back and damaged the AC very much trying to change the increase the slope height. Within one hour of his visit the AC still was leaking and it became worse.

I called the in charge Mr. Manikandan, and told him its still leaking and he sent another senior who said that the AC will be replaced.

Its been almost 15 days now, still the AC is not been replaced. I got the New AC machine in my hall for the PAST one week. I’ve been calling the mechanic and calling him every day, but he seems to be very busy and has never sent any mechanic.

The worst part is, all the staffs in LG and Rathna Fan house has been just giving the no.s of different person asking us to call and follow up.

At last I’ve been having the AC at home for the past 2.5 months without working and I am still paying my EMI.

LG has not cared to call me back till date.

dear sir,
i bought lg air conditioner from amudham, tambaram in the month of september 2009. at the time purchasing, the lg suppliers said that they will provide three free services within one year from the date of purchasing... then they didn, t bothered about that... we made two to three calls to the lg service man ...after few days he visited our house and remove the dust which was in the filter...after his visit to our house, the cooler fan is not rotating properly and it creates a noise...

Hi

This equipment is Bull ( We always wondered why the bull is always called in !!! ). It should be LG

We took a LG Air Conditioner 1.5 MT in March 2010 from the super "DUPER" - Vivek's.

From the day it was installed, till date, we have not been able to use the AC and it has costed us Rs. 29000 + all the worry's and tel calls !!!

Either there is a gas leak or the coil is gone or something else ?

Is there a way to get the equipment given back to the Company / to claim compensation from the company for the bad service / equipment provided thro' the consumer forum

Pls don't ever recommend LG "Life Good" or "Life's BAD"
thx / [protected]

v r vry dis satisfied wit ur customer care services in chennai (royapuram), , , , , , , , , although u r registrin d complaints, , , ,
der s no proper response, , , , , , , , v had a problem wit our l.g 29 inches t.v, , , d sound was not coming on regular basis, , , , , v registred our problem through d phone, , , , , , we r waiting for four days for someone to attend dis problem, , , , , , , , , , , but till now no one came yet, , , , , , , , we did not watch t.v for four days, , , , never expected dis from ur concern, , , , , not oly me thousands o[censored]r customers r wretched o[censored]r customer srevices, , , , , , , , , , , ,
i m not criticisng any one, , , , , atlesat u may b good in ur service in futre, , , , , , , , , but i never thought ur service would b so worse ever, , , , , , , , , , , , , , ,

dear all,

i am also a victim of bad service and product from LG. I purchased a 32 inch LCD 80FR about 18 months ago and have a problem with the on off. Sometimes the TV DOESNOT GET ON AND THE BLUE LIGHT KEEPS FLICKERING.

The service guys have come 4 times till date and they go back saying we will get an expert .PATHETIC.

THANK GOD MY TV IS STILL WORKING .

My advice to all: Never buy LG products. Their service is the worst as they treat customers as s...' I bought an LG LCD TV from a shop named Ideal in Trivandrum last year. Before an year has passed it konked out with power supply not reaching the set. Called up the dealer first and they gave LG's customer care's toll free number -[protected]- and asked me to call. I called and a woman with a machine-like accent told me LG technicians would get in touch with me immediately. It has been a week now and no one has even called although I am calling the number daily to remind about the complaint. The shop guys here too have not been helpful. I am told that LG is one of the most notorious companies in India as regards to after sale service.

hi
i am sheik from pudupet chennai
i have bought an lg washing machine on[protected]
when it was delivered in my house it was damageged .after three days an lg demo people come to my house and they told that the machine replacd with a week .but now after 20 days they didnot exchange that.lg services is poor as shown as
the peoples are not working just playing and lieinyy
my kindly request donot buy any lg products in chennai

I also face the same problem. LGE is one of the junk company. I worked there at that time i realised that the Indians those who are working in there are more responsible for screwing the company.

Hi All,

I Bought a New LG Mobile [Touch Screen] on 9th Dec 2010, I
found dat Blue Tooth on my is not working ..
I Read All the Cust Complaints regards on this Link, R U Guys really Working on Cust complaints Regards???
Spending on LG Products is an Bull .. Ur Products Really Sucks & Ur Customer Services Really [censored]s.

Ur LG Product Shud Out of Indian Markets...

Despite mails and so many phone calls, the status of my TV service is not known.

I want your company to justify why I should not file a complaint in consumer court?

THE KIND OF RESPONSE TO 10 CALLS IN A SINGLE DAY (11/12/10) Customer Care??? number:[protected]

Call 1: 10:30 am. Your female executive answered the call and said the complaint is still OPEN. When i asked her she started giving meaningless details and when I was asked to connect the call to senior Officer, The call was put on hold and last for UNBELIEVABLE 29 Minutes, While waiting and listening to your company tune I called up in my second line at 10:46 (Call 2) which went to recorded voice and put on the same music, Again I tried the same number at ( call 3), in which your executive said he will transfer the call and disconnected it.An finally in the call that was in hold/conference(CALL !) one executive came to line and said some 1 ( I still don't know who that some 1 is/will be), as usual NOTHING HAPPENED.

I am tired of giving all details, and the recent call of the Day to customer care( 12:59 hour) last for 9 minutes and 50 seconds, during which MR.STALIN, your executive said he will talk to the concerned agency and get this sorted WITHIN 15 minutes and IF THE AGENCY DID NOT CALL ME HE WILL IMMEDIATELY INITIATE SEVERE ACTION AGAINST THEM and he will also update me on this within 15 minutes and insisted me to trust him, which I did. And NOTHING HAPPENED TILL 17:30 hours, that is for 4 and half hours.

The total duration of calls TODAY is 61 MINUTES, THAT IS ONE HOUR AND ONE MINUTES.

NOW I INSIST YOUR COMPANY TO JUSTIFY WHY I SHOULD NOT INITIATE ACTION AGAINST LG FOR POOR SERVICE IN CONSUMER COURT. IF THE MAIL IS NOT GIVEN WRITTEN REPLY WITHIN 24 HOURS, COMPLAINT WILL BE FILED AGAINST LG .

Regards,

P.Saravanan





From:
Subject: Fw: Complaint/ service request no: RNA[protected]
To: [protected]@lgindia.com
Date: Thursday, 9 December, 2010, 6:13 PM


Thank you for sending your Service Engineer. And thats the only thing happend from the time I made my complaint.

1.Service Engineer came at 3:30 pm on 7/12/10 after great effort. And after starting service he called another person, as he was not able to sort/diagnose the fault. Then he took the electronic circuit board, without issuing any copy of service report, saying someone from their office will call from their office to tell the estimate. And till 9/12/10 9:55 hrs nobody called up.
2. I had a call from your service centre( Phone No:[protected] and the call was a response to the mail sent on 7/12/10. I brefed the person on the Incompetant and arrogant behavior of Mr. Murugan, the servise engineer and about the response I am yet to receive from your service centre. The executive said he will get back to me in 30 minutes, and I am still waiting for that 30 minutes to pass, and get a call.

3. I called your number[protected], and the executive attended wanted me to call again after 10 minutes, as the server was down.

4. Then I called this number again, nobody picked up.

5. Deaperate to know about the status, I called up Mr. Murugan again, as I dont have his office number, who said he is IC is not available at their stock, and he MAY get it ready by Saturday (11/12/10), and asked about clear date of completion he wanted me to talk to One mr.raj at their office on this.

6. I called Mr.raj ( No:[protected]) saaid he will check the status and call me in 10 minutes. And he should be appreciated, for he is the only one to call again as comitted. After calling, he said the ic MAY come on 11/12/10 and IF it comes they will ompleter the repair on the same day.

AFTER 6 CALLS( 4 OUT GOING AND 2 INCOMING) I STILL HAVE NO IDEA HOW MUCH IT WOULD COST, WHAT IS THE COMPONENT THEY ARE GOING TO REPLACE, AND WHEN THEY WILL COMPLETE THE REPAIR. MOREOVER I DONT HAVE ANY DOCUMENT ON THE PART( BOARD) TAKEN FROM MY TV.

I have made another mistake by buying a LG Washing machine recently, Iam assured, with the fool proof system (for saving your brand) a complaint about a person / system leading me to the same person(Engineer Murugan and their office), your Life is Good, but the customer's Life is Grief .

Thank you.





Subject: Complaint/ service request no: RNA[protected]
To: [protected]@lgindia.com
Date: Tuesday, 7 December, 2010, 2:40 PM


Yesterday (06/12/10) at 11:13 am I have made a complaint that my TV is not working. Your executive said the complaint was taken and will be attended within 24 hrs. Today, till now 2:00 pm, nobody attended the complaint. I wish my complaint get soorted out immediately.

I also raise the following issues:

1.Your executive, on receiving my call said, the complaint no. will be sent to my mobile within 3 hrs from the time of my call ( The call lasted for more than 6 minutes).

2. Then I was made to call up thrice, from 3:24 pm to 3:47 pm to as my call was on your recorded message and nobody bothered to attend. finally your executive gave a long number as reference and said that he is placing URGENT request to servise centre. NOTHING HAPPENED.

3. I waited till 2;00 pm today and, when I called up as usual the call was put on hold and my call was answerd, and after asking all questions, your executive said, HE IS PLACING AS URGENT REQUEST. I WONDER WHAT THIS URGENT MEAN, WHEN I TOOK 1 FULL DAY AND WAITING FOR YOUR PEOPLE TO COME. Do you think you can behave in the same way in US /European markets? Have you specialised your services for India, as we are genourous enough to buy your products?

And to my suroprise, your executive GENOROUSLY offered me another number to call for . Am I running a call centre for you?

I see this as a issue with your system as well as your executives

If my complaint is not addressed properly, I may be forced to take legal action.

Thanking You,

P.Saravanan

LG — Excess sound during operation

My Microwave owen is producing an extra sound during operation, the sound is not pleasent & it seems to be as if the machine will meet some of the bigger problems in near future so please rectify this problem