[Resolved]  LG Electronics, Chennai — worst service in chennai

pls contact LG first, they have a good after sale service setup.

yes LG company is worst and its service men are worser. they dont care for anything. they are 'simply sitting and monthly getting' .

i agree that LG company is worse and its service men are still more worse.

i had lost the warranty card can i claim through online

I totally agree with the feedback given here. I am also experiencing worst service from LG. Bought two split ac's and could you believe one is yet to fit. Guys who came from the service centres are inexperienced and arrogant. I regret my decision to go with LG. Thanks, Raj.

Thank god. I was planing to buy LG Ac for my house. To buy the goods is not only enough. Service is more important. If The LG service is not good. Then i have to fine any other Brand. Please guide me Which Brand Service is good.

Lg is worst service it is true.

LG sales & service managers are demon drunkards... ! First of all they do not have a smile..
They dont take care of their family, then how will they show the interest in work..

The best example for the drunkard in LG sales & service manager is Mr.Ramaswamy.(Anna Nagar Branch Chennai) near chinthamani..

Totally agree. The after sales services is very poor from LG. I am cuurently in Chennai. The split AC that i have taken in Delhi, the cooling is not working due to leakage of smoe gas for which I have made a complaint. Its been 4th day and every day they are saying they are sending Mechanique today, this time...other time. or .we will inform mechanique to fix this AC etc. They some time give mechanique number which upon call, they never pick up the call or respond that they can not make it. Some time they say I will come in half an hour and but then phone gets swithed off. Upon complain, the Chennai LG customer service looks help less, and makes another promise and commitment to be broken.

Even, one mechanique asked for higher price then normal the charges of fixing this colling machine. Upon asked they directed this to the Customer service to answer. Since then no one came to fix this. Can LG Company management take this as serious offense?

Dear Sir,

I have one LG fridge in which the evaporator door is broken. I want to replace it immediately. How can I get it and what is the price? I want the door only. My number is [protected]. Expecting your immediately reply.The model number is GR 181TPLX 175LTRS. I agree that LG is now doing well in customer requirements.

Thanking you.

K.Venkatesan
Ambathur
[protected]

I bought LG Window AC from Rathna Fan house. Till first free service, it was OK. After 1st service, it started giving much noise. After we register a complaint, the service engineer came and checked the unit and said, this is the normal sound. When comparing to other brand ACs we have, it is very nosiy.

Iam totally agree with you people even i had the same problem i bought lg air conditioner from Viveks Vadapalani in the month of May 2008.they installed and the next i called them for the issue cooling problem, gas leakage, water lekage, sound problem they will come and they rectify it but still the problem isnt solved after investing huge amount on Ac we spend almost same amount for the service too... Guys please dont Buy any LG home products.. we are the victims... even if they say they will give you free home products say no to them worst service i ve ever seen in my life... am through with this.

i also bought a split ac for my residence 2 years ago. it started giving me problems for the last 6 months.mainly water is dripping from the indoor unit. i had made several complaints and their service persons also attended promtly 5 times but without rectifying problem.
i wonder the LG product it self is faulty or their so called service persons are not cable enough
my contact no [protected]

I purchased a LG 1.5 split AC at Balasubramaniam Metals, Nanganallur Chennai on 14.04.2010. One month before the warranty expired ther was Leak in Gas and rectified the problem. Within six months again same problem arised. I got vexed in buying the LG product.

I have cllect a lg LED 22LV and given the complaint, sianc nobody turned up for INSTALLATION then REG NO - RNA[protected] Dated-11nov2011 still nobody has turned up, THE POOR SERVICE AFTER SALES...
WERRY BED LG SERVICE .

FROM-
VENKTESH
[protected]
[protected]
Q NO-52/1
NEAR PARK TOWN POST OFFICE&GS HOSPITAL
PERIS -CHENNAI

I totally agree.
Never take an AMC .
Oncwe you take an AMC they will never do any service.
If it not on AMC they will keep coming asking us to take AMC and take the payment also.

Dear Team,

I am very sorry to say your way service support very very bad and worst, i purchased LG Sprit ac last year frequently i facing problem, Especially any part replacement they getting over a month, recently my ac having problem my self logged a compliant on 07-may-2012 call no RNA[protected], Engineer came and attend the complaint and confirmed compressor gone faulty and go back. after my continuous and lack of followup one Engineer came and removed the compressor taken for service, again my continuous and lack of followup my compressor returned after service but only returned not installed they only delivered, after that i continuously still now i am following for installing my unit there is no response happening in service center, in this time i am clarify with LG TOLL FREE call center they told your complaint call no above mentioned was already closed that service center by replaced compressor, So i thinking to go for local AC service center and avoid LG service support.

So totally LG brand name spoiling very much for there service support, any LG higher persons seeing this mail please look into this issue and do something and improve your service support.

Still my complaint not closed. Even three times Service engineer came there is not given single service report.


Yours affected LG customer,
Sathyendran R
Chennai
r.[protected]@gmail.com
[protected].

POOR SERVICE. We have a split AC of LG for which when I registered for paid service with their customer service phone no.[protected] they said it will be attended with in 48 hours. The complaint no.RNA[protected] was closed as call completed by the service centre WITHOUT ATTENDING. The same has been checked on the third day at the call centre of LG Electronics and told them that the information given by the service centre is bogus they again registered the service request no.[protected] and 3 days have gone since the request taken by the company but no one has turned up. It sounds the COMPANY DOESN'T CARE FOR THE CUSTOMER & THEIR CUSTOMER CARE IS NOT CAPABLE OF MAKING THE SERVICE CENTRE TO EXECUTE THE REQUEST.

I fully Agree, Global Enterprises who takes care of LG Customer service is probably the most fraudulent company ever and the technicians come to our home they say that they would deal this issue personally and they cheat their customers. LG should stop using the Global enterprises as their outsourced partner for customer services, the service manager of global enterprises Mr.Swaminathan is responsible too for this malpractice by the technicians.Thumbs down for LG..shame on you..

Regards
Madhavan

Pathetic Customer service from GOLDEN ENTERPRISES, Chennai
This is a complaint against the technician Mr.GIRI and the service Manager Mr.Swaminathan of Golden Enterprises No: 35, Sivasakthi Nagar, Madhavaram, chennai
Hi
I would like to bring to your notice the pathetic customer service provided by Golden Enterprises on behalf of LG, The reputation of LG may be eroded by such a sense less agency If no necessary actions are taken I would not buy any LG products and will advise my friends about the same
We currently have 3 LG products and we have had a bad experience in 2 of these products
LG TV RT-29FC85VW, I did not find this in your website so I had to register with a different product
We had a problem with this TV and I called up the customer service number[protected] on the 2nd of May and got a Reference number
RNA[protected]. A technician named GIRI came to our home and he informed us that the parts will take at least 3 weeks to arrive and that he has got the part with him and he will do it personally and charged us 1800 rupees and he did not provide us a bill.
He said that he will help us free of cost if the problem occurs again for one year.In less than 70 days the problem reoccurred and we have been contacting him for close to 30 days and everyday he promised that he will come in one hour
But he never turned up, he did turn up on the 29th of August and he insisted that he take the main board with him,
We didn’t give it to him in the first place but we gave it to him finally and he has not come back to us yet. Every day I called him up and he will say that he will come in half hour but he never turned up
Now when I called Golden enterprises one Mr.Swaminathan answered the phone and he informed us that GIRI has been dismissed but he is still in touch with him and he has agreed to come to our house and fit the board today.But mr.GIRI called up later in the afternoon and is saying that he won’t come to my home and fit the board as we have contacted the head office
I then contacted mr.swaminathan again and now he is trying to justify Mr.Giri's actions and mr.Swaminahan asked us to go easy with mr.giri
Mr.Swaminthan seems to be involved in this fraudulent activity of mr.giri
When I told mr.swaminathan that I am going to contact LG India, SWAMINATHAN THREATHENED ME SAYING THAT HE WILL SEND AN EMAIL TO LG SAYING THAT I ASKED THE CUSTOMER TO HELP US PERSONALLY.He is not answering our calls anymore and he is disconnecting our calls.
I am deeply disappointed with LG's support and in fact I have never ever seen such a pathetic customer service ever from any company.
My Father is a retired Vigilance commission secretary and he preferred a police complaint on this, and mr.giri is still not moved and is rude and not ready to come and fit the board.
It is very evident that technicians from Golden enterprises has been dealing customers personally
I can give you another example
We have a LG Micro WAVE SOLO 20L MS-2049UW and we created a RNA[protected] for a broken front glass, a technician turned up and without doing anything he closed the ticket. I had to call the customer service again and create another ticket RNA[protected] and a technician turned up and he said LG doesn’t have the parts and dismantled the front door and left it as it is and asked us to get the glass changed and we had to get the glass changed ourselves
We got it changed in a local mirror shop and we called him to attach the front door he came after 8 days attached the door in 10 minutes and said that he needs 200 rupees as he did it personally. I do not understand why these technicians do it personally themselves and mr.swaminathan is solely responsible for this I have purchased a 1 TON A/c from LG and was planning to buy a LD LED 3D TV however I have changed my mind now and will probably not prefer LG anymore and I might inform my friends and family members about my awful experience with LG

As long as you have technicians like GIRI and people like swaminathan supporting him, LG’s reputation will be spoiled