Please provide as much inHello, I had purchased a 39 inch LG LED TV from UAE on 14th Aug 2013 with International warranty. As I had to fly the next day I was not able to check and test the TV. I opened the TV box on 16th Aug 2013 after reaching India and to my surprise the IPS panel was found to be damaged (Kindly note no signs of physical damage on the box). I immediately logged a call with LG customer care and was assured a call back within 24 hours. But there was no callout until 19th Aug 2013 (that too after constant follow-up). The engineer Mr Anil visited my place and checked the panel and said it won't be covered under warranty and need to be paid for panel replacement. That was a real shocker for me as I am very much sure that the TV was damaged during the transit as there were no physical signs of mis-handling of the box. I spoke to his senior Mr. Imteyaz and he said he would check with his HO. Now I have been trying to reach Mr. Imteyaz but no success (as the call is not been answered at all). This is the worst experience I had with a company/organisation (though being a techno/ gadget savy I have dealt with many organisations). Here I would like to highlight some very key points:
1) No timely updates to the customer as per the guaranteed hours.
2) The customer is being kept to constantly follow-up and still remains without solution for more than 15 days.
3) The call being cancelled without any updates to the customer.
4) Mental harassment to the customer.
Can someone urgently look at my issue and contact me to get my TV repaired ASAP. formation as possible... Was this information helpful? | 
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