[Resolved]  LG Electronics India — LG AC Malfunctions in 1 day

Address:

Mumbai Suburban, Maharashtra

To,

The National Service Manager
LG Electronics India


I had purchased an[protected] LG LSA5KR5A Split AC from e-zone ( Pantaloon Retail (India) Ltd) on 1st May 2011, Oberoi Mall , Goregaon East, Mumbai . The details are given below :

Invoice no[protected]
Delivery Note - [protected]
Supplier's Ref : PR-OFF1
Buyer Order No :[protected]
Despatch Document : [protected]
My address : B 1604, Oberoi Park View, Thakur Village, Kandivali East, Mumbai - 400101, Mobile NO : [protected]

The installation was done 3rd May 2011 by M/s Radical Technical Services , Office No 62, Municipal Industrial Estate, DS Road, Gandhinagar, Worli, Mumbai - 400018. The AC worked on 3rd May 2011 night . Next day ie 4th May 2011 night the AC was not cooling. A complaint was lodged by me at 24x7 Call Center on 3rd May 2011 . The complaint number is RNA[protected].

A technician visited on 5th May 2011 ir today& informed me that the gas has leaked & it would be attended tomorrow. He also said that the company which installed the machine & theirs are not same company. I called up M/s Radical Technical Services on landline & nobody picked up the phone.

I am extremely sorry to state that how a company like LG which installs an AC & very next day it malfunctions. I have spent 2 days coming back from my office ie on day of installation & today leaving important office work to be at home for technician as both me & my wife is working.

I want the problem to be solved by today night as I already have spent a sleepless night due to summer season with no AC & donot want to do the same today night also. when this AC was installed my earlier AC was uninstalled. I didnot pay money to spend sleepless nights & leaving my office work unattended.

Correct the AC problem by today.

Prathick