[Resolved]  LG Electronics — FAULTY LCD

Address:

Mumbai City, Maharashtra

Hi,

I am Deepak Patra. I bought one 81 CM LCD TV from Reliance Digital on 16 May 2010 for Rs.38,500.00. On 19 Oct 2010, I had some problem with my LCD with regard to the switching it on. I lodged a complaint with the customer service department on 20 Nov 2010. My further follow ups are as follows.

20/10/2010- Complain lodged, Request ID – C10A2037145
21/10/2010- Got an SMS saying, your request ID C10A2037145 is closed without any communication with me. Reason: Customer will call again.

21/10/2010- Complain lodged again for the second time, Request ID – C10A2229906
22/10/2010- Got an SMS saying, your request ID C10A22229906 is closed without any communication with me. Reason: Customer will call again.

22/10/2010- Complain lodged again for the third time, Request ID – C10A2410768
23/10/2010- Got an SMS saying, your request ID C10A2410768 is closed without any communication with me. Reason: Customer will call again.

23/10/2010- Complain lodged again for the fourth time, Request ID – C10A2318309
25/10/2010- LG engineer (Mr. Gaikward) visited my place to check the LCD and confirmed that one part is faulty and is required to be replaced. He took that part for replacement and assured me that it will be replaced within 3 days.
30/10/2010- Got an SMS saying, your request ID C10A2318309 is in process. Reason: Parts not available.
10/11/2010- Got an SMS saying, your request ID C10A2318309 is closed without any communication with me. Reason: Customer will call again.

10/11/2010- Complain lodged again for the fifth time, Request ID – C10B1029805
12/11/2010- No response so far from LG.

Every time I call the customer service department, I am given either a new complain number or an assurance that, it will be taken care within 24 hours. But that 24 hours has not yet come since last one month. Within four months when I bought the LCD, if parts are not available then what will happen after the expiry of one year of warranty period. Is this a use and throw item or what.

Brand LG promises "Life's good " for customers by assured maintenance service. This has not been my experience till date and I urge LG to raise to the Brand promise printed on the catalogs.

As a loyal customer I demand that the LCD TV be replaced with a new one / my money back asap. Otherwise I have no option left but to approach the consumer court regarding this.

We would appreciate a response in return.

Regards
Deepak Patra | Manager - Cash & Bank | Aegis Limited |
Essar Technopark, Old Swan Mill Compound, LBS Marg, Kurla (W),, Mumbai - 400070 | Maharashtra | India |
T +91 [protected] | +[protected] Ext 3715 |
E [protected]@essar.com | www.essar.com