LG Electronics — Not providing promotional products

Address:Chennai, Tamil Nadu

I bought a LG smart TV 2 months ago and i was promised that I'll get a LG Blu Ray player and 3 Blu Ray Movie titles(3D) as part of the purchased product. i got Blu Ray player after 20 days but not the movie titles. The dealer is blaming LG is not providing the titles. When i contacted LG, they accept that there is a delay but not taking any action on this. I have raised a complaint with LG, VOC[protected] and i was told i would get a call from LG with in 24 hours, but it is around three weeks gone but no calls from LG. i have contacted the customer care again but i got the same answer "LG executive will contact you shortly". Also the customer service person said there is no way i can escalate this to their supervisor. He has registered a complaint and a executive will contact me, this is what i got as an answer. If they could not provide the product in the promotional scheme, then its better not to announce it. I feel cheated as i didn't get of what was promised. I'm registering this complaint with the hope that this forum would get me at-least a responsible answer(even if not the product) from LG about this delay and when exactly I'ld get the product. Already its 2 months gone and lets see how long it would take to a company like LG to provide the Blu Ray movie titles to its customers as promised.
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